Quote:
Originally Posted by Rissask
I think there will always be people who want a real live person as a TA.   While we book on an online site, we still call the same woman every time we book, for the past 5 trips now- she is great. It's nice to have that human touch. And then if there are any problems or questions, we are more likely to get help, having built a relationship with her.
I actually don't think I would be good at it  .....I am not great at dealing with rude people in a calm and polite manner...it's why I only lasted 4 months as a waitress. 
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I'm a TA so I wanted to jump in. I am in a retail travel agency in a busy strip mall.
Fortunately, we still have those people that want to sit down at our desks and most are very loyal. BUT, because of our location lots of people walk in just to pick our brains and then book it themselves online after we've spent lots of time with them.
I am NOT in it for the money. I haven't had a raise since 9/11. Luckily, I love my job. And the perks are good.