We just got back too. We stayed in the Plat. Suites on the Sunset side April 5-12.
We had no problems with our room. Checked in, showed my email requesting ocean view, 3rd floor. Told, sorry, no OV, but you got 3rd floor. I smiled and said that was fine, walked into my room, and the first thing I saw was the ocean!! I think they understand OV to be oceanfront.... Great view of beach to the right and Plat pool and one of the party pools to the left.
Bugs: I got bit quite a lot, daughter got bit a lot, but not until last 3 days, and hubby never got bit! Do yourself a favor and just wear the repellant. Saw a lot of people with really NASTY bites and some adverse reactions to their mosquito bites....
Food: Main buffet was terrible in our opinion, BUT, we only ate there the first night and never went back. Room service great in Plat. Our 15 year old ordered breakfast every day, and lunch several times. We had dinner 2nd night as we couldn't get a reservation for that night either. Really nice grouper, club sandwiches, cheeseburger, pasta, pizza (pan style- just okay).. Great perk and left my daughter a supply of $$ to tip them.... Miso Teppan was great x2, Mama Mia great, Mexican (fajitas best item there) very good, Vaqueria Grill (pass on this one, better than buffet, but that's it). I heard the French was very good, but didn't go there. Didn't make the Plat Beach party either- it is Friday night (for now). The buffet by beach & pool was fine for breakfast & lunch, but earlier is better for fresher food and less people. Private area for Plat. guests which we used for better service. Menu service, but quicher to just get your own food, so we just used it a couple of times.
April 5th thru the 8th was PACKED, but by the 9th, the crowds went down at least 30%, and it was wonderful.
We were very happy we booked Plat. We loved the quiet Plat pool area, OV, loved the lounge, room service, etc.. so felt it was worth the money. Everytime I walked past those darn wave runners I got mad at the thought that they never honored the original advertisement of 1 hour free per Plat guest. I refused to rent them on principal. Honestly though, the best part of the trip was the great people we met and hung out with. 75% Canadians, 10-15% fron the US. Great people and so friendly. I learned more about Canada this past week than I had in my whole life. Man, you guys know how to party
Bottom line though: I totally believe the bad reports as well as the good. We had a very good time, but they definitely need to improve a lot of things. People had thefts (not us), people slipped
guilty...., lots of people didn't get their swim outs (overbooked) but were upgraded to Platinum, buffet needs lots of work, understaffed, and too many Indians and no chiefs... Also, a word of caution. One nice lady with her kids at the Plat area reported that her 17 year old son was robbed of his cash and threatened while walking alone at 1am from the lobby area by 2 security guards. Management told her the next day that it was robbers pretending to be guards (hmmmmm.). Her daughter slipped on the marble 2nd day and was in room for next 3 days with a concussion and black eye. We saw at least 1 person daily go down on the marble by Plat lounge so be really careful. It was not due to drinking either as some were kids and older folks (I was sober at the time too).....