|
I just got back from the Grand Sunset Princess and had a great trip; we had many problems, all of which have already been outlined by other people so I won't go into them. If you didn't book platinum, you shoud upgrade because the service is much better. We were upgraded with the bands (not put in the platinum rooms) because they didn't have the rooms we booked. The management is awful and thus makes it difficult for the staff to keep everyone happy. It was very sad seeing so many people angry on their vacation and yelling at waiters/waitresses - - the people that weren't responsible for the problems. You make your vacation good or bad, so don't let the problems at the Grand Sunset ruin your time. There are many staff members that are great and go out of their way to make sure you have a memorable vacation.
I don't see how this resort can ever be a 5 star because of the class system they have in place and the size of the resort. I'd rate it a 3.5.
|