My dad was really ticked off at a lot of things on the trip and midway through it he went to see the hotel manager, who was not there at the time, apparently he was in Cancun, so he talked to the person next in charge and they had a notebook and wrote down everything he complained about. They took his room number and said they would call him that evening. Well, he never got a call from anyone. I think in the US you would expect the manager to do something but I figured in Mexico nothing would happen and it didn't. I really think that is where this hotel is lacking, management.
Dezere
Quote:
Originally Posted by bellaa
Has anyone directly emailed the hotel management to see what they say about it?
Maybe bring it to their attention that the word is out about this shortcoming?
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