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We have cancellation insurance, and only booked the land portion with them. Perhaps that's why they were accommodating. I just know that the online price was about $180/room (we have 2) less than what they told me over the phone when I called to change. I just told them what online showed and offered to fax it to them. They just changed it.
It's weird about the beer. Also about the inconsistent reviews. I also agree that it's not just first-timers or people with too high expectations that are giving the resort bad reviews. I think that with time, this place will be nice. But they have alot to overcome after their shaky start.
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