Quote:
Originally Posted by sctx
well, we frequent a local Mex restaurant, usually eat there 3-5 times a month (for around 20 years now)..... always BS with the owners when we're there, never think about the bill because we always order our "usuals"..... go up to the register and slap the bill down and Herbert says
"That'll be 24.72"
"What???? it should be $19.68"
so we examine the bill, and sure enough, we were billed for 2 tortilla soups instead of one....... by a waitress that has been serving us for years...... but I sure didn't scream at Herbert about being ripped off, nor did I leave the restaurant feeling like it was a standard operating procedure to double charge..... in my younger days as a bartender, I screwed up my fair share of bills too, so I guess I have a little more sympathy for wait staff..... terri is not so forgiving and she does find mistakes all the time..... even at places like Chili's and Bennigans where bills are all logged and generated by computer ....... she stays aware I guess
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That is because they fixed the mistake right away. They didn't start speaking only Spanish all of a sudden or tell you it was a tax or to pay the kitchen staff. People make mistakes sure....it is how it is handled after it is pointed out is what leaves the bad taste in someones mouth.