System Problem Report

**Bumper** · 04-04-2005

The follwing form is one that we used at my former workplace. Perhaps some of you may find it useful in your own office.

System Problem Report

This form has been designed to make the reporting of computer problems consistent and facilitate the tracking of system difficulties. Please complete the form answering all questions.

1. Your Name:_____________________________________________ ____
2. Your Login Name:____________________________________________
3. Your Password:_________________________________________ _____
4. The date:_____________________________________________ ____
5. The date the problem first occurred, if different:__________________
6. Problem severity:
Minor:_____ Insignificant: ____ Slight: ____ Trivial: ____
7. Which machine?__________________________________________ ___
8. What appears to be at fault?
Communications:__________ Disk: __________ Base Unit: __________
Network:________________ Keyboard: ______ Screen: ___________
Mouse: _________________ Everything: _____ Don’t Know: _______
9. Is it plugged in? Yes:___ No:___
10. Is it switched on? Yes:___ No:___
11. Has it been stolen? Yes:___ No:___
12. Have you tried to fix it yourself? Yes:___ No:___
13. Have you made it worse? Yes:___ No:___
14. Have you read the manual? Yes:___ No:___
15. Are you sure you’ve read the manual? Yes:___ No:___
16. Are you absolutely certain you’ve read the manual? Yes:___ No:___
17. Did you understand the manual? Yes:___ No:___
18. If “Yes”, then why can’t you fix it yourself?_____________________
19. Is the equipment unexpectedly noisy? Yes:___ No:___
20. If “Yes”, what sort of noise?
High Pitched Whine:____ Whirring:_____ Rattling:_____
Grinding:_____ Sound of disk head scouring disk:_____
21. Is there a smell of burning? Yes:___ No:___
22. If “Yes”, is the equipment on fire? Yes:___ No:___
23. Is the fault repeatable? Yes:___ No:___
24. What were you doing (with the equipment) at the time the fault occurred? __________________________________________________ __
__________________________________________________ ___________
25. If “nothing”, explain why you were logged in.__________________
__________________________________________________ ______
26. Do you have any witnesses to the problem? Yes:___ No:___
27. Describe the problem:_____________________________________
28. Now, describe the problem accurately:_______________________
29. Speculate wildly about the cause of the problem:_______________
__________________________________________________ _______
30. Can’t you do something else, rather than bother me? Yes:___ No:__

BarbC · 04-04-2005

The guys who made up that form BOTH work in my office. Well, there are 3 of them, but one is always playing ZUMA.

MikeW · 04-04-2005

I see you've had to fill out a trouble ticket with Oracle Corporation.

Beachnutt719 · 04-06-2005

Quote:

Originally Posted by BarbC

The guys who made up that form BOTH work in my office. Well, there are 3 of them, but one is always playing ZUMA.

I love Zuma!

BarbC · 04-06-2005

Quote:

Originally Posted by Beachnutt719

I love Zuma!

me too! Although every new RealArcade game tempts me and I spend my monthly credit on something new. Big Kahuna Reef has wasted many hours this year, but Luxor, the Egyptian version of Zuma, just doesn't have quite as much pull.
And they say it's only guys who play video games. Hah!

MikeW · 04-06-2005

Quote:

Originally Posted by BarbC

me too! Although every new RealArcade game tempts me and I spend my monthly credit on something new. Big Kahuna Reef has wasted many hours this year, but Luxor, the Egyptian version of Zuma, just doesn't have quite as much pull.
And they say it's only guys who play video games. Hah!

I still enjoy Pong.

smachim · 04-08-2005

Speaking of technology....
The Kid asked:"Daddy? How did I come into this world?" Daddy answered: - Well, child, some day I will tell you about that. The Kid asked again: - So why not today? Dad said: - OK, listen carefully. Mom and Dad met each other in a cyber cafe. In the restrooms of that cyber cafe, dad connected to mom. Mom, at that time, made some downloads from dad's memory stick. When dad finished uploading we discovered we used no firewall. Since it was too late to cancel or delete, nine months later we ended up with a virus!!

04-04-2005	#1 (permalink)
Bumper Class Clown Join Date: Feb 2003 Location: Winnipeg, Canada Posts: 9,416	System Problem Report The follwing form is one that we used at my former workplace. Perhaps some of you may find it useful in your own office. System Problem Report This form has been designed to make the reporting of computer problems consistent and facilitate the tracking of system difficulties. Please complete the form answering all questions. 1. Your Name:_____________________________________________ ____ 2. Your Login Name:____________________________________________ 3. Your Password:_________________________________________ _____ 4. The date:_____________________________________________ ____ 5. The date the problem first occurred, if different:__________________ 6. Problem severity: Minor:_____ Insignificant: ____ Slight: ____ Trivial: ____ 7. Which machine?__________________________________________ ___ 8. What appears to be at fault? Communications:__________ Disk: __________ Base Unit: __________ Network:________________ Keyboard: ______ Screen: ___________ Mouse: _________________ Everything: _____ Don’t Know: _______ 9. Is it plugged in? Yes:___ No:___ 10. Is it switched on? Yes:___ No:___ 11. Has it been stolen? Yes:___ No:___ 12. Have you tried to fix it yourself? Yes:___ No:___ 13. Have you made it worse? Yes:___ No:___ 14. Have you read the manual? Yes:___ No:___ 15. Are you sure you’ve read the manual? Yes:___ No:___ 16. Are you absolutely certain you’ve read the manual? Yes:___ No:___ 17. Did you understand the manual? Yes:___ No:___ 18. If “Yes”, then why can’t you fix it yourself?_____________________ 19. Is the equipment unexpectedly noisy? Yes:___ No:___ 20. If “Yes”, what sort of noise? High Pitched Whine:____ Whirring:_____ Rattling:_____ Grinding:_____ Sound of disk head scouring disk:_____ 21. Is there a smell of burning? Yes:___ No:___ 22. If “Yes”, is the equipment on fire? Yes:___ No:___ 23. Is the fault repeatable? Yes:___ No:___ 24. What were you doing (with the equipment) at the time the fault occurred? __________________________________________________ __ __________________________________________________ ___________ 25. If “nothing”, explain why you were logged in.__________________ __________________________________________________ ______ 26. Do you have any witnesses to the problem? Yes:___ No:___ 27. Describe the problem:_____________________________________ 28. Now, describe the problem accurately:_______________________ 29. Speculate wildly about the cause of the problem:_______________ __________________________________________________ _______ 30. Can’t you do something else, rather than bother me? Yes:___ No:__

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04-04-2005	#2 (permalink)
BarbC life=playa Join Date: Apr 2001 Location: Ottawa, Canada Posts: 814	The guys who made up that form BOTH work in my office. Well, there are 3 of them, but one is always playing ZUMA.

04-04-2005	#3 (permalink)
MikeW añejo Join Date: Apr 2004 Location: Moorpark, CA Posts: 8,986	I see you've had to fill out a trouble ticket with Oracle Corporation.

04-08-2005	#7 (permalink)
smachim way into it Join Date: Sep 2002 Location: NYC Posts: 107	Speaking of technology.... The Kid asked:"Daddy? How did I come into this world?" Daddy answered: - Well, child, some day I will tell you about that. The Kid asked again: - So why not today? Dad said: - OK, listen carefully. Mom and Dad met each other in a cyber cafe. In the restrooms of that cyber cafe, dad connected to mom. Mom, at that time, made some downloads from dad's memory stick. When dad finished uploading we discovered we used no firewall. Since it was too late to cancel or delete, nine months later we ended up with a virus!!

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