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Old 10-21-2005   #1 (permalink)
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Wilma - All Inclusive Resorts - Damage Reports NEW INFO!

Sorry folks, there is nothing to report at this time. With the storm still hitting the area, I don't expect we will hear anything definite for a few days.

I'm starting this thread by request, and so that we do not have multiple threads specifically asking about damages to certain resorts, or any resorts really. I'm asking you to please not begin a new thread with these questions as this is information that just does not exist at this time.

As soon as Wilma leaves the Riviera Maya, and damage reports begin to come in, I will update this thread to include any and all information that I receive.

Until then, let's keep our thoughts and prayers with the local people, and our family and friends that reside there. They will need all our strength to help them recover from this terrible storm.

Thanks.

Last edited by tommy; 10-23-2005 at 02:18 PM..
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Old 10-23-2005   #2 (permalink)
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Report from the Riu Resorts:
(thank you Little Devil)

October 23, 2005
Hurricane Wilma

The Hurricane Center in Miami, Florida reported at 8 am on Oct 23, 2005 that Hurricane Wilma, now a Category 2 storm with 100 mph hour winds, has moved off the Yucatan Peninsula and is heading northeast at 8 mph toward Florida. The Hurricane is expected to cross the state of Florida to the north of Miami and south of Orlando.

Riu Hotels & Resorts reports that all guests of their five resorts in Playa del Carmen are safe and unharmed. The hotels are structurally sound and damage was mainly to the gardens and pool area. Phone lines in Playa del Carmen are starting to work. Hotel guests are able to go outside.

In Cancun, guests of Riu Hotels & Resorts were evacuated to public shelters prior to the storms arrival. Updates will be provided once communication is established.
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Old 10-23-2005   #3 (permalink)
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Karisma Resorts properties on the Mayan Riviera.

Update October 23rd, 8:00 pm ET

Dear Friends,

Below you will find the first assessment of the situation following hurricane Wilma at the Karisma Hotels in the Mayan Riviera.

EVACUATED GUESTS:

We are very happy to report that all guests and employees have weathered the hurricane safely and in good health.

Guest and employees of the el Dorado Royale, a Spa Resort were safely located in hurricane shelters at the University of Merida and The Reef Club in Progreso.

Guest and employees from the El Dorado Seaside Suites, AZUL Beach Hotel and Hidden Beach Resort were safely located in hurricane shelters at the Bahia Principe complex in Tulum.

El Dorado Royale, a Spa Resort

First impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. Several villas were flooded (first floors only). All pools are filled with sand, and significant parts of the hotel grounds are covered with sand and debris. Several thatched roof palapas have been damaged.

Estimated opening date: With no structural damage reported, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.

El Dorado Seaside Suites

First Impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. Several villas are flooded (first floors only). Both pools are filled with sand, and large parts of the hotel grounds are covered with sand and debris. The thatched roof Beach palapas and the Guacamayas lounge have been damaged.

Estimated opening date: Due to the fact that no structural damage has occurred, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.

Hidden Beach Resort

First Impact assessment: NO STRUCTURAL DAMAGE HAS OCCURRED. The Swim-up suites have been flooded. The pool is filled with sand and large parts of the hotel grounds are covered with sand and debris. The thatched roof beach palapas have been damaged.

Estimated opening date: Due to the fact that no structural damage has occurred, the current estimated opening date is November 08, 2005. The hotel will be closed for arrivals before this date.

AZUL Beach Hotel

First Impact assessment: First floor rooms, and several service areas have water damage. The pools are filled with sand and significant parts of the hotel grounds are covered with sand and debris. Several thatched roof palapas have been damaged.

Estimated opening date: The current estimated opening date is November 24, 2005. The hotel will be closed for arrivals before this date.

Karisma office in Miami

Due the expected impact of hurricane Wilma in South Florida and Miami, the Karisma Sales & Marketing office in Miami will be closed on Monday, October 24, 2005. It will reopen as soon as things in Miami are back to normal.

Please note that all opening dates are first estimates. Changes in opening dates may occur due to various external factors as we continue inspecting the impact and asses damages of the Hurricane.

We will continue to provide updates with the latest news on a regular basis through our webpage: www.karismahotels.com
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Specializing in all inclusive vacations!
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Old 10-24-2005   #4 (permalink)
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Folks, I know you're patiently waiting for information, and I'm doing my best to get it to you as fast as I can. NO hotels have sent in updates to the tour operators yet, and I'm hoping that Monday will bring in at least a few more. Only a few resorts have put any information on their web sites, and that is already posted above.

But you must understand that this was a storm of a magnitude they have never seen before, if not for the simple reason that it lasted so long. Assessments are not easy to do because they have to check for structural damage, not just look at the obvious cosmetic damage. The airport is closed and so are many of the roads, so no reps can get into the area to take a look see for themselves. At this point, all info has to come directly from each hotel and be passed along to each tour operator, and communications just are not reliable at the moment.

You also have to realize that I have a job to do and people to reschedule myself...so I don't have a ton of time to go searching on the 'net for this info all day long. I have appreciated all the PM's that people have sent with links to updates, and I will post anything I think is reliable (ie; coming from a hotel web site). I can't post info like "My aunt's cousin's brother just said he heard..." and the like because that is a second hand info and could cause people to believe something that isn't true. If you DO have information that you think should be posted, feel free to PM me with it and I will check it out. But until then, we just have to wait as the area begins to recover enough for people to get out and take a look around.

Thanks for your patience!
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Old 10-24-2005   #5 (permalink)
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Latest report from the Riu's. Note the time - 7:30 pm. Odd, since it's only 2:15 now!

Sounds encouraging though, and the Riu chain shoud get giant kudos for getting these updates out so quickly. Wish I could say the same about some of the other resorts.



October 24, 2005
7:30 p.m.
Source: RIU Hotels & Resorts Communications Department

The RIU chain confirms that all guests staying at its 8 establishments in the Mexican Caribbean (5 in Playa del Carmen and 3 in Cancun) are safe after Hurricane Wilma passed through Mexico.

The establishments suffering the most damage were the three hotels in Cancun, especially the Riu Caribe. Today, Monday, repairs have begun on the Riu Palace Las Américas, the least affected of the three.

RIU guests from the 3 Cancun hotels are being kept in the civil protection shelters local authorities have provided. "They are calm and in good spirits. Furthermore, food and drinks are available" according to Riu staff.

RIU’s suppliers have begun to serve its establishments with all types of products.

The RIU chain hopes to have its 5 resorts in Playa del Carmen in the Mexican Caribbean up and running and ready for new guests within a week.

To the contrary, the 3 RIU hotels in the city of Cancun will need a few more days for repairs.

The situation in Playa del Carmen returned to normal and yesterday, Sunday, guests returned to their rooms, where the electricity and hot water supply has been restored.

A restaurant and a bar are open for service in each of RIU’s resort in Playa del Carmen.

The guests at the Hotel Viva Maya who were temporarily lodging at other RIU resorts have already returned to their own hotel.

On the other hand, the first guests have begun to swim in the sea opposite the RIU resorts in Playa del Carmen. Normalisation is in full swing. The sun has come out and the rubble outside the hotel grounds is being cleared away.

RIU’s guests are calm, in good spirits and even slightly euphoric after seeing the sun once again, in the knowledge that the hurricane is now just an unhappy memory.

As soon as the roads are ready for traffic, tourists will begin to come home through the Merida airport, probably as of Tuesday afternoon, European time.
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Old 10-24-2005   #6 (permalink)
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Info passed along to me by baileythelab (thank you!):



Dear Partners,



First of all I would like to thank you all for all the help given before the arrival of “Wilma” and, of course, in the aftermath.



Up to this morning, and due to the damaged caused by the Hurricane in our facilities, we had decided to close the Grand Palladium. Nevertheless, and after having information on the complicated situation of other hotels and of many of your companies to re-allocate the clients and to prepare the means to leave the area, and due to the progress we have achieved during the first hours of today, and above all, the comprehension and thankfulness shown by most of our clients, it has pushed us to decide to maintain the hotel open.



In these moments we have no telephone service or e-mail and we have no information from TELMEX of when lines will be again established.



We are in conditions of receiving new arrivals but always, and only when they are fully aware of the resorts situation.

I detail our services as follows:



Available services:



Hotel has electricity and water

The Colonial lobby is operative conditions. We have set up a provisional reception next to our administration offices in the lobby.

Bars of the Colonial lobby

Theater

All entertainment activities are taking place in the theater in the lobby. As soon as the beach is safe to use, day activities will take place there. Night-entertainment.

Restaurante Hacienda

Restaurante Tikal

Disco

Rooms

Mini-Club

The stretch of beach next to the beach bar is open. There rest of the beach is being cleaned.

Snack bar at the beach



Non-available services:



Kantenah lobby

Bars Hemingway and Churchill. We hope to be opening them tomorrow.

Main pool is closed. We estimate that in a weeks time it will be again operative

Spa pool we hope to be opening tomorrow as also the bar located at this pool

Adults pool is estimated to be ready today as also the bar located at this pool

Gran Azul Restaurant will be open from tomorrow

Theme restaurants

Spa is estimated to be opening tomorrow

Gym is estimated to be opening tomorrow

Nautical center is expected to be open from tomorrow



The only condition we request to be able to receive new arrivals is that all clients are informed currently of the hotels condition.

Our reservations department is available provisionally from the e-mail address from which you are receiving the current mail.

As soon as our telephone lines are re-established we will be up-dating the information.



Thanking you once again for your collaboration. I remain,



Yours sincerely,





GRAND PALLADIUM COLONIAL RESORT & SPA

GRAND PALLADIUM KANTENAH RESORT & SPA
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Old 10-24-2005   #7 (permalink)
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I really didn't want to start posting information that has not come directly from the resort, but this report I grabbed from another site sounds pretty reliable so I figured I'd post it for now, then update it when I actually hear from them if there has been any changes.

Sorry folks, it doesn't sound too good.

IBEROSTAR UPDATE

Hello All,
I just got off the telephone with Miriam who works at the Iberostar Tucan/Quetsal - to my surprise the Hotel phone line was working - however Miriam said that the Iberostar Paraiso does not have a working telephone line nor do they have electricity. She says that there has been EXTREME damage caused to the entire coast-line - the Hurricane sat for hours in the area causing unbelievable destruction before moving on. Miriam says that there has thankfully been no deaths associated with this Hurricane ...... The area however will take months to recover from the effects of the Hurricane - and - Resorts will have to completely close for months for repair. Cozumel was hit HARD and according to Miriam they cannot communicate with anyone there so she does know as of yet how the Iberostar Cozumel faired - as it was they were closed due to construction from the July Hurricane.
Iberostar Resort Destruction:
Maya
All of restaurants have been hit hard and very damaged - most rooms on the other hand are still in tact and not water damaged.
Lindo
Has taken the worst of the damage - ALL the rooms are destroyed as are ALL of the restaurants and a lot of flood damage.
Paraiso Beach/DelMar
DelMar side has taken the worst of the damage - all rooms damaged - Beach side has less damage to the rooms - ALL of the beach front restaurants are destroyed - the two front Buffet restaurants are open to serve the remaing guests from 8:00 a.m to 10:00 p.m.
Tucan/Quetsel
The Quetsel side took the worst of the damage and nothing is operational on this side. The Tucan is very damaged - however - the Buffet restaurant is operational for the remaining guests.
Overall for the area there is no drinkable water (other then bottled water) - only partial electricity and partial phone or cell-phone lines in use - the worst off is Cancun. There is NO accessibility into Cancun due to the extreme damage.
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Old 10-25-2005   #8 (permalink)
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REPORT FROM THE BARCELO HOTELS AND RESORTS



There have been no reports of injuries to our guests in our Mexican resorts.

Guests of the hotels Barcelo Tucancun Beach and Barcelo Las Perlas, both located in Cancun, have been relocated to shelters, according to the recommendations issued by local authorities. All our guests have been properly looked after during and in the aftermath of Hurricane Wilma.

Meanwhile, the hotel Barcelo Tuncancun has been enabled to accommodate those guests who wish to return. After assessing the conditions of the hotel and nearby infrastructure, Barcelo Hotels and Resorts will decide whether a temporary closure is recommendable or not.

Both resorts in the Mayan Riviera (Barceló Maya Beach and Barceló Maya Caribe Beach) withstood the effects of hurricane reporting just slight damages. All guests remained in the resort during the approach of the storm and are currently enjoying the full services of the hotel. Electric power and water supply have been restored. The restaurants in the resort are also operational and guests can even enjoy the activities program. Since weather conditions improved, the pool and beach area have been cleaned and reopened to our guests.

Barcelo Hotels & Resorts expects to have all hotels in the area fully operational within the next few weeks.

Those guests scheduled to return within the next couple of days will be contacted by their tour operators and local representatives regarding flight schedules and departure airport.
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Old 10-25-2005   #9 (permalink)
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SECRETS, SUNSCAPE, DREAMS UPDATE


Weather Update as of 5:00 PM EST TUES OCT 25 2005

Communication is still quite sporadic throughout the region. We've been informed that humanitarian planes received permission to land in Cancun today to start the evacuation process however we understand that commercial airlines have cancelled flights until Saturday. We have no further information regarding the official opening of the airport at this time.

As of yesterday, no guests from any of our resorts remained in shelters and all are being accommodated in our resorts until they can return home safely. All efforts are being made to ensure the comfort and security of the guests ensuring accommodation, meals, water, beverages and security.

We have established communication and permanent phone lines in Sunscape Tulum and Sunscape Puerto Aventuras. Dreams Cancun, Secrets Capri and Secrets Excellence still have no access by cell phone or landlines and there is no further information regarding the assessment and re-opening of the resorts.
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Old 10-25-2005   #10 (permalink)
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IBEROSTAR RESORTS

Dear Travel Partners,

I am pleased to inform you that all of your passengers made it through Hurricane Wilma and were able to return to their rooms on Sunday afternoon. Our Resorts in the Riviera Maya had electricity throughout the whole time of the Hurricane and we continue to have power in all of our Resorts, but this is coming from our generators and not from an external power source. We are still trying to find out when we will have power again, but it is still too soon to get a definitive answer. We also have plenty of water and food which should last us until this Friday. As you can imagine all supplies are being rationed out. In regards to the Iberostar Cozumel, we still have not received word as to how severe the damages are and the Resort was evacuated completely during the Hurricane.

As a result of Hurricane Wilma’s impact, our Hotels have sustained extensive damages that are causing us to not be able to accept any new passengers for at least a month at all Iberostar Paraiso Resorts and a minimum of 3 weeks at the Iberostar Tucan / Quetzal. At this time we cannot give specific information as to the exact damages, but we are in the process of assessing the damages and will send you a detailed report as soon as we receive this information from our Hotels. We currently have no phone communication with the Iberostar Paraiso resorts, but the Iberostar Tucan / Quetzal continues to have phone service.

As we are assessing the damage, please ensure that effective immediately you place all of our Hotels on stop sale until further notice. All passengers traveling during this time are allowed to cancel with no penalty.

Myself along with our Owner, our CEO, our Executive VP and our Chief Architect will be traveling to Cancun within the next few days to determine exactly what it will take to get our Resorts back up and running and our strategy throughout the coming months.

Thank you for your continued cooperation during these trying times and for all your support, thoughts and prayers.

Sincerely,

JOHN LONG
V.P. Sales & Marketing
Iberostar Hotels & Resorts
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Old 10-25-2005   #11 (permalink)
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BAHIA PRINCIPE TULUL / AKUMAL
Due to the problems with the lines we answer your emails from our Head Office in Spain. We would like to inform you that the
structure of our hotel buildings are prepared to resist hurricanes of up to a degree of 5, that is why our guests remained during
the pass of the Hurricane in their rooms provided with food and basic services.

Today I can inform you that our Hotel suffered minimum damages around the gardens and the beach but the rooms are all right and our
clients safe. Moreover, our Restaurants are open and the Hotel has electricity, so our clients can feel comfortable. Regarding
telephone lines, as they don't depend on us we cannot confirm when they will work again.

Please don't hesitate to contact us for any further information you should require.
Best regards,

Natalia Enseñat
BAHIA PRINCIPE CLUBS & RESORTS
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Old 10-26-2005   #12 (permalink)
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IBEROSTAR RESORTS



October 25, 2005



The email below is THE LATEST that we have on an update in the status of the seven IBEROSTAR HOTELS and RESORTS in the Mayan Riviera and Cozumel. It will answer many of your questions, but probably not all. I know that all of you have either clients or loved ones presently down there or scheduled to go shortly, and that you have many questions about how and what to do about those bookings. Some of you even have clients who are scheduled to be married down there in the coming weeks and/or months. While the info below will not necessarily answer all your questions, that's all the knowledge that I have to share with you at this writing, as so much is yet to be determined. Note that several of our very top management people will be in the area by tomorrow (Wed, Oct 26); and after a careful assessment of where we are now we will be able then to give you a closer idea of a more realistic time frame when we will be able to accept your valued clients once again.



Kindly recall that for those clients of yours who love the Iberostar product, we have five fully functional all inclusive beachfront resorts in the Dominican Republic with availability at each resort. That may be a nice alternative for those clients of yours who were planning on an Iberostar vacation within the next two months or so.



As more info becomes available, I will be pleased to relay it to you. For now, thank you for your patience and understanding. We WILL get through this, and very soon.



Sincerely,

CHRISTIAN.



Christian Clarke

National Sales Manager

IBEROSTAR HOTELS and RESORTS

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Old 10-26-2005   #13 (permalink)
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Looks like the Barcelo Maya will be closed until November 10th.



Dear Guests,


We would like to inform you that we are all fine and safe and as Barceló Maya Beach Resort we are one of the least effected hotels in all Cancun and the Riviera Maya. Like in the previous hurricane Emily, we had some damage on the roofs of Rancho Grande, Capitan Morgan and the Gym Center, due to their palapa constructions. The Theater is in much better condition than before. The rooms are in good condition, we had hardly any windows and frames broken. All service units have started operating normally except the two snack restaurants mentioned above. We have no telephone lines or internet access. We still have guests in the hotel, who are waiting for their flights to leave back home.

We would like to announce that after the departure of all the guests, we will need some time to recover and do all of the renovations in order to be ready to accept new guests by November 10th 2005, once again to be able to give the unparalleled Barceló service and hospitality.
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Old 10-26-2005   #14 (permalink)
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PALLADIUM UPDATE



Dear Partners,

Since this moment we do have re-established our phone lines and our internet services (including E-mails) as well.

We are in conditions of receiving new arrivals but always, and only when they are fully aware of the resorts situation.

I detail our services as follows:

Available services:

Hotel has electricity and water.
The Colonial lobby is operative conditions. We have set up a provisional reception next to our administration offices in the lobby.
Bars of the Colonial lobby
Theater
All entertainment activities are taking place in the theater in the lobby. As soon as the beach is safe to use, day activities will take place there. Night- Entertainment.
Hacienda Restaurant
Tikal Restaurant
Discoteque
Rooms
Mini-Club
The stretch of beach next to the beach bar is open. There rest of the beach is being cleaned.
Snack bar at the beach
Spa Pool & Bar is open
Adult Pool & Bar is open
The Gran Azul Restaurant will open today
Theme Restaurants
Spa is open
Nautical center will open till today.



Non-available services:

Kantenah lobby
Bars Hemingway and Churchill. We hope to be opening them tomorrow.
Main pool is closed. We estimate that in a week’s time it will be again operative
Gym will be open tomorrow
Some of the ecological covered paths were seriously damaged by the hurricane. We will repair in the following days.

The only condition we request to be able to receive new arrivals is that all clients are informed currently of the hotels condition.

Our reservations department is available from the hotel e-mail address from which you are receiving the current mail.

Thanking you once again for your collaboration. I remain,

Yours sincerely,


GRAND PALLADIUM COLONIAL RESORT & SPA
GRAND PALLADIUM KANTENAH RESORT & SPA



Felipe Martínez Verde
General Mgr.
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Old 10-27-2005   #15 (permalink)
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Ok, here are the first reports on reopening dates from Apple Vacations. If you are traveling with Apple Vacations and staying at one of these hotels, this applies to you. If a hotel is not listed, it's status is still pending at this time.

RIVIERA MAYA


Sunscape Tulum (Dreams Tulum as of December)
Reopening Oct. 29

Sunscape Puerto Aventuras
Closed until further notice

Copacabana
Reopening Nov. 1

Bahia Principe Akumal
Bahia Principe Coba
Bahia Principe Tulum
Reopening Nov. 1

Palladium
Reopening Oct. 29

Iberostar Beach/Del Mar
Iberostar Paraiso Lindo
Iberostar Paraiso Maya
Iberostar Tucan/Quetzal
Reopening Dec. 1

Riu Palace Mexico
Riu Yucatan
Riu Playacar
Riu Tequila
Reopening Oct. 27 pending further confirmation

Sandos Gala Playacar
Reopening Nov. 30

Secrets Capri
Reopening Nov. 1

Secrets Excellence
Closed until further notice

Viva Azteca
Reopening Nov. 19

Viva Maya
Reopening Nov. 19

Club Maeva Tulum
Reopening Nov. 1



CANCUN

All hotels are closed through December 15, 2005. This information will
change as our hotel partners assess their properties




COZUMEL

All hotels are closed through December 15, 2005. This information will
change as our hotel partners assess their properties

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