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I love the RH and I find it hard to believe this report (which I saw for the first time last night). My husband and I own with Occidental and we have never had an issue at any of their resorts.
My hubby and I are returning for a second visit to RH in October and we are bringing another couple with us (we traded our week in Aruba since they are closed for a major remodel). I am hoping that I am not disappointed by the decline in service everyone is talking about, especially since it is such an expense to stay there.
I'll have to post a report when we return.
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