[tripsdowntheais]

I was at a travel agent trade show last Thursday and talked with the sales rep about the Xpu Ha Palace. He suggested not booking anyone in there until you hear back from him that they opened the doors. Every villa building had the roofs torn off, lost some things inside the rooms, lobby was completely destroyed, the beach bar is gone, washed away foot paths and bridge. Basically it looks like a mess. It really took a full on hit. We where down there a few weeks before the hurricane when they had a tropical depression. I saw how that affected them I can only imagine what the hurricane did. I was surpised too how far behind the Playacar Palace was too. Took some pictures to show the agents back here, who where all surpised too. I am sorry to say but the Palace resorts do not have a great track record on meeting opening dates with their resorts. Everyone of their resorts including the one they had (have still) in St Thomas. I tell our staff, do not book until you hear the doors open.