[yvrislandgirl]

I am the Travel Agent from Vancouver Island with 2 couples enroute to the RCB (one today and the other on Sunday).

I was horrified at all the negative reviews about this resort and called Sunquest 5 minutes ago. They had yet to receive any complaints from guests. The Customer Service Rep advised if my clients were not happy with the RCB all they had to do was contact the Sunquest Destination Rep who would arrange to move them to a comparable resort - 5 star as per the Sunquest brochure. I found it strange that of all the negative reviews I read, not one mentioned that they had contacted their Tour Company's Destination Rep for assistance. I certainly would have done that immediately if there was any hint of sewage smell!

Monika