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Yvrislandgirl,
I called Sunquest today and will be writing and forwarding our experience within the week. I spoke with Luz (Sunquest rep at RBC) almost on a day to day basis during our trip, and although she was apologetic about the RBC, she did not at any time offer or mention anything about being moved to another hotel. Had I been offered that, I would have gone. As a matter of fact and towards the end of our vacation, she told me that MANY guests of Sunquest had complained to her about the hotel and that they were going back home unhappy. Although I will be forwarding my complaint, I hope that travel agents and other reps will also take the initiative to speak with Sunquest or even go above Sunquest to address the concerns that some of us had.
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