Hotel Cielo webcam thread - Page 6

Yolie · 02-13-2008

When I'm watching the webcam, the image freezes. What causes that? Is it my computer or the webcam?

Russell · 02-22-2008

Hello all, this is Russell from Hotel Cielo.

You don't know me yet as this is my first post on Playa.info.

Here's the story on the webcam. After Hurricane Dean we were pummeled with some type of oppressive humidity. I'm not really sure why but not only did it wreak havoc on our webcam but it also blew our transformer on the roof.
We shipped the camera back to Axis to be fixed and finally got it back in January.

So we climb back up the ladder and work on focusing the camera and showing a bit more of 4th Street and a bit less of out beautiful sign (hee-hee) and low-and-behold we just can't seem to get it right again. It seems that when Axis put the thing back together something in the lenses wasn't quite ligned up correctly. (Think of a spray can with the red dot that the nozzle should be ligned up with). So now we're working on hooking up with an Axis tech person who hopefully will be able to walk me through the lens alignment process. Only problem is I'm back in New York right now (6" of snow this morning) so this won't get done til next week or a bit later.

In addition, we use Telmex for our DSL. Our downloads are great but uploads are slower than 14k dialup. This has been a huge problem for us as we have a US telephone number that utilizes VOIP. So if you call the hotel we can hear you fine but the person in the US hears mostly nothing. To make matters worse, the Telmex modem does not provide QOS (quality of service prioritizes the telephone line). For about a month now we've been speaking with our cable provider about going with cable instead of DSL. On Tuesday they arrived and installed the new cable and modem, but there are no ports to plug the phone and webcam in. So now Alfredo is back up on his white horse and going to rescue us again. We're installing the best wireless router available on the market. The router will give us the QOS we need for the phone and be able to handle the webcam as well. Additionally, we'll be able to beam the wireless throughout all of Carboncitos (yes, wireless is free of charge while enjoying our delicious tacos pastor) and most of the hotel rooms.

Hopefully in a week or so we'll get the focus thing worked out and everyone should be happy.
The bottom line is, we're working hard to get everything right. Who said technology is making life easier anyway? Thanks for your patience and understanding. Gotta go shovel the snow.
Russell

Ruidoso01 · 03-16-2008

Quote:

Originally Posted by Russell

Hello all, this is Russell from Hotel Cielo.

You don't know me yet as this is my first post on Playa.info.

Here's the story on the webcam. After Hurricane Dean we were pummeled with some type of oppressive humidity. I'm not really sure why but not only did it wreak havoc on our webcam but it also blew our transformer on the roof.
We shipped the camera back to Axis to be fixed and finally got it back in January.

So we climb back up the ladder and work on focusing the camera and showing a bit more of 4th Street and a bit less of out beautiful sign (hee-hee) and low-and-behold we just can't seem to get it right again. It seems that when Axis put the thing back together something in the lenses wasn't quite ligned up correctly. (Think of a spray can with the red dot that the nozzle should be ligned up with). So now we're working on hooking up with an Axis tech person who hopefully will be able to walk me through the lens alignment process. Only problem is I'm back in New York right now (6" of snow this morning) so this won't get done til next week or a bit later.

In addition, we use Telmex for our DSL. Our downloads are great but uploads are slower than 14k dialup. This has been a huge problem for us as we have a US telephone number that utilizes VOIP. So if you call the hotel we can hear you fine but the person in the US hears mostly nothing. To make matters worse, the Telmex modem does not provide QOS (quality of service prioritizes the telephone line). For about a month now we've been speaking with our cable provider about going with cable instead of DSL. On Tuesday they arrived and installed the new cable and modem, but there are no ports to plug the phone and webcam in. So now Alfredo is back up on his white horse and going to rescue us again. We're installing the best wireless router available on the market. The router will give us the QOS we need for the phone and be able to handle the webcam as well. Additionally, we'll be able to beam the wireless throughout all of Carboncitos (yes, wireless is free of charge while enjoying our delicious tacos pastor) and most of the hotel rooms.

Hopefully in a week or so we'll get the focus thing worked out and everyone should be happy.
The bottom line is, we're working hard to get everything right. Who said technology is making life easier anyway? Thanks for your patience and understanding. Gotta go shovel the snow.
Russell

Russell,

Just checking in to see if you all have had a chance to work on the cam yet, it always seems to have a hazy fog that blurs the image during the day and even more so at night?

If you have, maybe I need to see about replacing my monitor.

Jim / Ruidoso01

barbj050 · 04-11-2008

what is the big black round thing in the picture from the web cam...it was on april 6th???????????????

**TeeZet** · 05-18-2008

Quote:

Originally Posted by barbj050

what is the big black round thing in the picture from the web cam...it was on april 6th???????????????

Dunno.
Still there.

James?

MartyC · 05-22-2008

The cam has forged ahead to April 9th. By my calculations it is May 22nd today. When will the camera be back in working order? I kinda miss the view.

jmaygs · 07-14-2008

fix the web cam

**TeeZet** · 07-19-2008

Quote:

Originally Posted by jmaygs

fix the web cam

First post, and you're not even using the magic word...?

**Heather** · 07-19-2008

Quote:

Originally Posted by jmaygs

fix the web cam

Quote:

Originally Posted by TeeZet

First post, and you're not even using the magic word...?

Yeah, dang. I didn't even know it was broken.

jmaygs · 07-19-2008

Quote:

Originally Posted by TeeZet

First post, and you're not even using the magic word...?

Sorry, my bad. Please fix the web cam.

Babaloo · 07-19-2008

Quote:

Originally Posted by jmaygs

Sorry, my bad. Please fix the web cam.

hey! Don't rush'em
It's only been down for 3 1/2 months

**Heather** · 07-19-2008

Quote:

Originally Posted by Babaloo

hey! Don't rush'em
It's only been down for 3 1/2 months

Hey James, does that webcam belong to us or to Hotel Cielo? Hmmm, just can't remember.

Russell · 07-19-2008

Webcam should be back up any minute now. Stay tined . . .

Russell · 07-19-2008

Stay tuned

MartyC · 07-19-2008

Can't stay tuned for ever, but I have faith that the webcamm will be fixed in a Mexican minute or two. I'll keep checking in.

02-13-2008	#76 (permalink)
Yolie sandflea Join Date: Feb 2008 Posts: 1	Why does the webcam "freeze" at times? When I'm watching the webcam, the image freezes. What causes that? Is it my computer or the webcam?

02-22-2008	#77 (permalink)
Russell way into it Join Date: Feb 2008 Location: Playa del carmen Posts: 172	Hello From Hotel Cielo Hello all, this is Russell from Hotel Cielo. You don't know me yet as this is my first post on Playa.info. Here's the story on the webcam. After Hurricane Dean we were pummeled with some type of oppressive humidity. I'm not really sure why but not only did it wreak havoc on our webcam but it also blew our transformer on the roof. We shipped the camera back to Axis to be fixed and finally got it back in January. So we climb back up the ladder and work on focusing the camera and showing a bit more of 4th Street and a bit less of out beautiful sign (hee-hee) and low-and-behold we just can't seem to get it right again. It seems that when Axis put the thing back together something in the lenses wasn't quite ligned up correctly. (Think of a spray can with the red dot that the nozzle should be ligned up with). So now we're working on hooking up with an Axis tech person who hopefully will be able to walk me through the lens alignment process. Only problem is I'm back in New York right now (6" of snow this morning) so this won't get done til next week or a bit later. In addition, we use Telmex for our DSL. Our downloads are great but uploads are slower than 14k dialup. This has been a huge problem for us as we have a US telephone number that utilizes VOIP. So if you call the hotel we can hear you fine but the person in the US hears mostly nothing. To make matters worse, the Telmex modem does not provide QOS (quality of service prioritizes the telephone line). For about a month now we've been speaking with our cable provider about going with cable instead of DSL. On Tuesday they arrived and installed the new cable and modem, but there are no ports to plug the phone and webcam in. So now Alfredo is back up on his white horse and going to rescue us again. We're installing the best wireless router available on the market. The router will give us the QOS we need for the phone and be able to handle the webcam as well. Additionally, we'll be able to beam the wireless throughout all of Carboncitos (yes, wireless is free of charge while enjoying our delicious tacos pastor) and most of the hotel rooms. Hopefully in a week or so we'll get the focus thing worked out and everyone should be happy. The bottom line is, we're working hard to get everything right. Who said technology is making life easier anyway? Thanks for your patience and understanding. Gotta go shovel the snow. Russell

07-19-2008	#88 (permalink)
Russell way into it Join Date: Feb 2008 Location: Playa del carmen Posts: 172	Any minute now Webcam should be back up any minute now. Stay tined . . .

07-19-2008	#89 (permalink)
Russell way into it Join Date: Feb 2008 Location: Playa del carmen Posts: 172	oops Stay tuned

04-11-2008	#79 (permalink)
barbj050 life=playa Join Date: Jun 2001 Location: in my mind pdc Posts: 579	what is the big black round thing in the picture from the web cam...it was on april 6th???????????????

05-22-2008	#81 (permalink)
MartyC life=playa Join Date: Jan 2007 Location: Vancouver BC Canada Posts: 601	The cam has forged ahead to April 9th. By my calculations it is May 22nd today. When will the camera be back in working order? I kinda miss the view.

07-14-2008	#82 (permalink)
jmaygs sandflea Join Date: Jul 2008 Location: San Antonio, Texas Posts: 2	fix the web cam

07-19-2008	#90 (permalink)
MartyC life=playa Join Date: Jan 2007 Location: Vancouver BC Canada Posts: 601	Can't stay tuned for ever, but I have faith that the webcamm will be fixed in a Mexican minute or two. I'll keep checking in.

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