GSP. Ever heard of a Resort running out of draft beer?

Brugal · 05-13-2008

Seems to be the case with some of the most recent reports coming from another site on the Grand Riviera/Sunset Princess. Some say they've been out for days and have resorted to serving only (barely cool) cans of Modelo. Can anyone verify this?

If true any thoughts on why this may be? Can't be a financial decision since draft beer is considerably cheaper than cans.

Thanks!!

-Brugal

dezere · 05-13-2008

Just got back Saturday from GSP but I don't drink beer so can't comment on that but I know they ran out of towels, ice and guacamole. So it would not surprise me. I do not think they know how to handle that many peope yet.
Dezere

Quote:

Originally Posted by Brugal

Seems to be the case with some of the most recent reports coming from another site on the Grand Riviera/Sunset Princess. Some say they've been out for days and have resorted to serving only (barely cool) cans of Modelo. Can anyone verify this?

If true any thoughts on why this may be? Can't be a financial decision since draft beer is considerably cheaper than cans.

Thanks!!

-Brugal

Linnysue · 05-13-2008

Oh dear, I really hope our stay there isn't going to be a bummer. I really wanted it to be very special as this is our 30th wedding anniversary trip. Maybe I should lower my expectations regarding the GRP.

Sounds like they don't have good management there yet. I hope they get their act together in another month.

Brugal · 05-13-2008

Well most of the problems seem to arise when the resort is at or close to full occupancy. Indications from what I'm reading are that's the case right now. Even so, almost everyone is saying the resort is beautiful and they are still having a great time.

But this beer situation is very perplexing. I've been traveling to A/I's for years now and this is the first time I've heard anything like it.

-Brugal

hildyp · 05-13-2008

I'm a little worried about this as well. Only because it seems like management doesn't know how to handle or plan accordingly for when the resort is busier.

If they just ran out, then they should of been able to get replacements right away.

Very weird.

Hildy

**Shammy** · 05-13-2008

Quote:

Originally Posted by Linnysue

Maybe I should lower my expectations regarding the GRP.

I would definitely do that. This resort just seems to deal with quite a few inconsistencies. Going with high expectations may result in disappointment. Going with marginal expectations will result in fewer surprises. Just make adjustments and it'll all work out I guess.

And I know you were trying to decide on a resort change...my 2 cents, I would have (or would) switched, there's still time.

**Shammy** · 05-13-2008

I can't imagine that the entire resort ran out of draft beer, that sounds way odd to me. If they did, I would also imagine it would have been rectified rather quickly. Remember, you can't believe everything you read/hear!

Brugal · 05-13-2008

Quote:

Originally Posted by Shammy

I can't imagine that the entire resort ran out of draft beer, that sounds way odd to me. If they did, I would also imagine it would have been rectified rather quickly. Remember, you can't believe everything you read/hear!

Believe me, I'm usually in the "with a grain of salt" category when it comes to much of the information posted on travel forums but this has me confused. It's been confirmed by multiple posters including one currently posting from the resort. It appears to have been going on since May 6th. One person said all of the taps were covered in plastic wrap and several have said all beer was being dispensed from cans.

I would love for it to turn out that someone was pulling a fast one but at first glance it doesn't appear to be.

-Brugal

**Shammy** · 05-13-2008

Ok, then that's just...weird.

dezere · 05-13-2008

Ok, I just confirmed it with my husband because he was ordering Corona on tap occasionally and he said midway through our vacation they did run out of beer on tap. So May 6th is probably about right. So sadly it is true! Only cans were available after that.
Dezere

Quote:

Originally Posted by Brugal

Believe me, I'm usually in the "with a grain of salt" category when it comes to much of the information posted on travel forums but this has me confused. It's been confirmed by multiple posters including one currently posting from the resort. It appears to have been going on since May 6th. One person said all of the taps were covered in plastic wrap and several have said all beer was being dispensed from cans.

I would love for it to turn out that someone was pulling a fast one but at first glance it doesn't appear to be.

-Brugal

Brugal · 05-13-2008

Quote:

Originally Posted by dezere

Ok, I just confirmed it with my husband because he was ordering Corona on tap occasionally and he said midway through our vacation they did run out of beer on tap. So May 6th is probably about right. So sadly it is true! Only cans were available after that.
Dezere

Thanks for the confirmation dezere.

It just doesn't make sense though. How can they go a week without any draft beer? People can put up with a lot of stuff but start messing with something as basic as someones cold draft beer and make them drink cool/warm cans and you're just asking for trouble.

I'm sure it will be resolved shortly but I'm still shocked it happened to begin with, especially for the past 7 days.

-Brugal

Linnysue · 05-13-2008

Quote:

Originally Posted by Shammy

And I know you were trying to decide on a resort change...my 2 cents, I would have (or would) switched, there's still time.

Shammy, apparently it's too late to make the switch. The hotel I wanted to switch to is sold out through funjet. I'm having major problems with funjet this time around, and I'm not sure I'll ever use them again.

hildyp · 05-13-2008

This is very weird. It doesn't make sense on any level, economics, good customer service, less work/stress for staff. I just don't get it.

I know Princess has resorts in other countries, I'm not understanding why they are having such issues with this property.

bellaa · 05-13-2008

Has anyone directly emailed the hotel management to see what they say about it?
Maybe bring it to their attention that the word is out about this shortcoming?

dezere · 05-13-2008

My dad was really ticked off at a lot of things on the trip and midway through it he went to see the hotel manager, who was not there at the time, apparently he was in Cancun, so he talked to the person next in charge and they had a notebook and wrote down everything he complained about. They took his room number and said they would call him that evening. Well, he never got a call from anyone. I think in the US you would expect the manager to do something but I figured in Mexico nothing would happen and it didn't. I really think that is where this hotel is lacking, management.
Dezere

Quote:

Originally Posted by bellaa

Has anyone directly emailed the hotel management to see what they say about it?
Maybe bring it to their attention that the word is out about this shortcoming?

05-13-2008	#1 (permalink)
Brugal very sparkly Join Date: Feb 2008 Location: Western Mass. Posts: 39	GSP. Ever heard of a Resort running out of draft beer? Seems to be the case with some of the most recent reports coming from another site on the Grand Riviera/Sunset Princess. Some say they've been out for days and have resorted to serving only (barely cool) cans of Modelo. Can anyone verify this? If true any thoughts on why this may be? Can't be a financial decision since draft beer is considerably cheaper than cans. Thanks!! -Brugal

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05-13-2008	#3 (permalink)
Linnysue way into it Join Date: Mar 2008 Location: Park City, Utah Posts: 138	Oh dear, I really hope our stay there isn't going to be a bummer. I really wanted it to be very special as this is our 30th wedding anniversary trip. Maybe I should lower my expectations regarding the GRP. Sounds like they don't have good management there yet. I hope they get their act together in another month.

05-13-2008	#4 (permalink)
Brugal very sparkly Join Date: Feb 2008 Location: Western Mass. Posts: 39	Well most of the problems seem to arise when the resort is at or close to full occupancy. Indications from what I'm reading are that's the case right now. Even so, almost everyone is saying the resort is beautiful and they are still having a great time. But this beer situation is very perplexing. I've been traveling to A/I's for years now and this is the first time I've heard anything like it. -Brugal

05-13-2008	#5 (permalink)
hildyp ruined Join Date: Feb 2008 Location: Brandon, FL Posts: 83	I'm a little worried about this as well. Only because it seems like management doesn't know how to handle or plan accordingly for when the resort is busier. If they just ran out, then they should of been able to get replacements right away. Very weird. Hildy

05-13-2008	#7 (permalink)
Shammy Moderator Join Date: Aug 2003 Location: The Joisey Shore Posts: 9,837	I can't imagine that the entire resort ran out of draft beer, that sounds way odd to me. If they did, I would also imagine it would have been rectified rather quickly. Remember, you can't believe everything you read/hear!

05-13-2008	#9 (permalink)
Shammy Moderator Join Date: Aug 2003 Location: The Joisey Shore Posts: 9,837	Ok, then that's just...weird.

05-13-2008	#13 (permalink)
hildyp ruined Join Date: Feb 2008 Location: Brandon, FL Posts: 83	This is very weird. It doesn't make sense on any level, economics, good customer service, less work/stress for staff. I just don't get it. I know Princess has resorts in other countries, I'm not understanding why they are having such issues with this property.

05-13-2008	#14 (permalink)
bellaa toe in water Join Date: Mar 2008 Posts: 42	Has anyone directly emailed the hotel management to see what they say about it? Maybe bring it to their attention that the word is out about this shortcoming?

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