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Old 06-17-2008   #16 (permalink)
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My favorite gripe on TA is when someone is complaining that "they don't speak English in Mexico!" Oh my!!!!! I actually like reading the negative reviews on TA just for a good laugh!
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Old 06-18-2008   #17 (permalink)
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I don't know if this is the appropriate place to post this, but, my experiences of the last month cover a lot of ground, especially about Hospiten, the police, the legal system, the US consulate, etc. Please note, I am not posting for a self serving purpose. I just think that anyone and everyone that lives in or visits Playa should know that in the case of dire emergencies (or small emergencies, for that matter) we DO have fantastic care here.
On the night of May 18, my husband was shot near Akumal and our car was stolen. (This event could happen anywhere ~ bad people, wrong place, wrong time.) Police officers from Tulum and Playa responded in an unbelievably short amount of time. An ambulance was there quickly, also. The paramedics were efficient and caring. I requested being taken to Hospiten in Playa. When we arrived, the ER was ready for us. The staff was amazing ~ oraganized, quick, also very caring. The ER doc, Dr. Moreno, told me that my husband needed to go into surgery at that moment or he would not survive. While I waited the 5 1/2 hours for his surgery to be completed, the station nurses brought me tea and blankets and were never far away. When, my husband came out of surgery, we were transferred to Hospiten in Cancun, as Playa doesn't have an ICU. Again, the experience was amazing. The ICU had 2 nurses per patient and were highly efficient. Drs. Huitron and Dominguez performed more surgeries. All successful and brilliant.
Due to the nature of this incident, I was contacted by our US consulate officer, Samantha Mason. Although, I have yet to meet her in person, her voice was an angel in my ear when I spoke to her on the phone. She is here to help in any capacity she is able. She assured me I was never alone. Very reassuring to know we have help here.
We also have our fantastic Claudia Playa. She has been my savior dealing with the legal issues. It is now a month after the incident and I'm pretty sure we are getting our car back today. I have learned so much from Claudia about how the "system" works here. Very different from what we are used to, but, eventually, the "system" works itself out.
Long. long story short ~ we do have care here from many angles (or angels...) I can't vouch for other hospitals or doctors, but, any hospital and doctor that can save a life is worth their weight in gold. And, yes, Hospiten is expensive but IMG coverage is excellent.
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Old 06-18-2008   #18 (permalink)
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Originally Posted by bajathecat View Post
I don't know if this is the appropriate place to post this, but, my experiences of the last month cover a lot of ground, especially about Hospiten, the police, the legal system, the US consulate, etc. Please note, I am not posting for a self serving purpose. I just think that anyone and everyone that lives in or visits Playa should know that in the case of dire emergencies (or small emergencies, for that matter) we DO have fantastic care here.
On the night of May 18, my husband was shot near Akumal and our car was stolen. (This event could happen anywhere ~ bad people, wrong place, wrong time.) Police officers from Tulum and Playa responded in an unbelievably short amount of time. An ambulance was there quickly, also. The paramedics were efficient and caring. I requested being taken to Hospiten in Playa. When we arrived, the ER was ready for us. The staff was amazing ~ oraganized, quick, also very caring. The ER doc, Dr. Moreno, told me that my husband needed to go into surgery at that moment or he would not survive. While I waited the 5 1/2 hours for his surgery to be completed, the station nurses brought me tea and blankets and were never far away. When, my husband came out of surgery, we were transferred to Hospiten in Cancun, as Playa doesn't have an ICU. Again, the experience was amazing. The ICU had 2 nurses per patient and were highly efficient. Drs. Huitron and Dominguez performed more surgeries. All successful and brilliant.
Due to the nature of this incident, I was contacted by our US consulate officer, Samantha Mason. Although, I have yet to meet her in person, her voice was an angel in my ear when I spoke to her on the phone. She is here to help in any capacity she is able. She assured me I was never alone. Very reassuring to know we have help here.
We also have our fantastic Claudia Playa. She has been my savior dealing with the legal issues. It is now a month after the incident and I'm pretty sure we are getting our car back today. I have learned so much from Claudia about how the "system" works here. Very different from what we are used to, but, eventually, the "system" works itself out.
Long. long story short ~ we do have care here from many angles (or angels...) I can't vouch for other hospitals or doctors, but, any hospital and doctor that can save a life is worth their weight in gold. And, yes, Hospiten is expensive but IMG coverage is excellent.
Wow! I'm glad your husband is okay and such a horrible experience wasn't made worse in the aftermath.
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Old 06-18-2008   #19 (permalink)
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Oh my! What a horrific experience for your hubby and you! I'm so happy to read that everything is going to be okay. Sounds like not only your husband, but you, were well taken care of during this terrible ordeal. Big Hugs to you!
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Old 06-18-2008   #20 (permalink)
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Originally Posted by Doggiemom View Post
My favorite gripe on TA is when someone is complaining that "they don't speak English in Mexico!" Oh my!!!!! I actually like reading the negative reviews on TA just for a good laugh!
This one is my favorite too!! It's like, uh, duh!
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Old 06-18-2008   #21 (permalink)
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Just had to vent -- I was on Trip Advisor and a person posted about their awful experience at one of the Iberostar hotels. Said a bunch of people in their party got salmonella. Which is awful, although I know a bunch of people in the US have contacted salmonella from tomatoes. The person went on to complain that the hospital actually wanted to be paid for taking care of them, and their health insurance doesn't work in Mexico. I posted a reply and they PM'ed me and ended their "advice" by telling me just not to go to Mexico because we give them enough of our money and we should support the US economy instead. It was so insulting and it made me so mad

Some people really should just stay home. And keep their unsolicited advice to themselves.

Thanks for listening.
Probably complained that people speak spanish in mexico!!
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Old 06-18-2008   #22 (permalink)
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Originally Posted by bizzokiki View Post
This one is my favorite too!! It's like, uh, duh!
Quote:
Originally Posted by Doggiemom View Post
My favorite gripe on TA is when someone is complaining that "they don't speak English in Mexico!" Oh my!!!!! I actually like reading the negative reviews on TA just for a good laugh!
ooops, I should have read ahead before posting... what you said!! One of my favorites as well!!
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Old 06-18-2008   #23 (permalink)
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And then this was the PM they sent me:

4) Cell phone messages cannot be retrieved in Mexico - that's a real concern under emergency situations
Well, I'll make sure to advise my wife and many members of her family -- also myself, actually -- that we have been hallucinating all the time we thought we were successfully exchanging cell phone messages between the States and Mexico.

That's the type of statement that gets me the most, and it seems to exemplify what you're talking about: one person had one particular type of experience and that is then the gospel in terms of the type of experience everyone will have. The finishing touches are that (1) this is objectively false, not just some opinion-based issue, and (2) it's said to apply to the entire country, to boot.

But what are you gonna do...

Steve
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Old 06-18-2008   #24 (permalink)
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I also am a health care worker and guess what -- hospital care costs a boatload of money and hospitals want to be paid! I would venture to guess Mexican hospitals have head a few USA visitors not pay their bill cause they knew the chances of them getting tracked down were slim and now they have learned, pay before you leave. Why is that such a concept? "They wanted money from us before they would admit us." Well, in the US, they want your insurance card first! .
I'm not trying to defend the jerk who the original poster was referring to, however, I do want to set the record straight regarding hospital payments. In New York State it's the law that you must be treated if you go to the ER, with or without insurance. They do ask if you have insurance and to see your card, if you do, but you are not turned away, if you do not have insurance.
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Old 06-18-2008   #25 (permalink)
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I take things like this person's rantings and other similar things I read on TA with a grain of salt.

BUT I still think that in general, TA and hotel reviews on this and other sites are overall quite useful. Sure, you are going to have someone like this who is just an idiot once in a while, posting nothing but complaints, but they are balanced out by the person who writes nothing but flowery gushy reviews too! You have to read ALL reviews to come up with a balanced look at the reality. If every single review for a given hotel for example, is complaining about the pool being dirty, or whatever- then it's likely the pool is truly dirty.

Let's face it....leaving your country to go anywhere unfamiliar is not for everyone. Obviously not this person, anyway. There are always going to be people who find nothing positive in situations, and complain about the littlest things. And who cares- it's their loss.


We had a thread once on funny TA exerpts....where did that go, I will go look for it- some of the comments are priceless.
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Old 06-18-2008   #26 (permalink)
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Here it is.

http://www.playa.info/playa-del-carm...-have-any.html
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Old 06-18-2008   #27 (permalink)
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Originally Posted by smrtypnts View Post
I'm not trying to defend the jerk who the original poster was referring to, however, I do want to set the record straight regarding hospital payments. In New York State it's the law that you must be treated if you go to the ER, with or without insurance. They do ask if you have insurance and to see your card, if you do, but you are not turned away, if you do not have insurance.
I got the point a different way: they poster complained not about being turned away (and anyway I presume they have resources to pay if they had resources to take a vacation abroad in the Riviera Maya, more generally speaking), but rather complained about US insurance not being accepted.

I really don't see much difference in terms of the logic (or lack thereof) between saying "They don't accept US insurance in Mexico" and "They don't speak English in Mexico" myself. I don't know why anyone would think otherwise in either case, you know.

Steve
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Old 06-18-2008   #28 (permalink)
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You have to wonder if they really got salmonella as some people have a tendency to exaggerate. And salmonella just isn't regular food poisoning. I know a guy who got it after eating an out of date pie (in the uk, not mexico) and he lost stones in weight.

I think a lot of the trouble in all-inclusives is not the food, but the germy people who don't wash their hands before using the buffet.
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Old 06-18-2008   #29 (permalink)
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You have to wonder if they really got salmonella as some people have a tendency to exaggerate. And salmonella just isn't regular food poisoning. I know a guy who got it after eating an out of date pie (in the uk, not mexico) and he lost stones in weight.

I think a lot of the trouble in all-inclusives is not the food, but the germy people who don't wash their hands before using the buffet.
and the mayo laden salads sitting out in the heat for hours! I have been sick in Mexico twice in a dozen trips only, once was at a 5 star AI, I am sure that was it.
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Old 06-18-2008   #30 (permalink)
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In the process of controlling food safety, buffets just have too many variables. Food is not kept hot enough or cold enough and the people that come in contact with the food. Most of the buffets I have seen are kept at the perfect temp to breed bacteria. Buffets are also usually the end of the food chain, items are used up and leftovers. Kids are notorious for being the source of bacteria; they always have fecal matter on there hands
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