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e-mailing resort
When we visited the Riu Yucatan in Feb., I e-mailed them prior to our visit requesting a certain building. I didn't get a reply, but they did honor my request.
I wouldn't get too excited about not getting a reply. As others have said, they can't guarantee any certian room or building as it's based on what's available on the day you check in. If you don't get the room you wanted it still beats being at work for a week!
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