Wow...not really sure what to comment on but........
Room requests - this means bedding type (king/doubles), view, location, floor, room number, smoking/non smoking - you get the idea...is NEVER guaranteed, not by ANY hotel. If someone "guaranteed" you a king bed, they were doing it on their own, that guarantee did not come from the hotel. During the booking process, we do ask if someone wants a king bed or two doubles, and we will then comment the reservation as such, but that's not a guarantee by any means. You said you booked with Funjet - did you use a travel agent who booked you with Funjet or did you book yourself with Funjet directly? A knowledgeable agent would have/should have made a point to tell you that requests are not guaranteed as they are based upon availability at the time of check in. Maybe if you were aware of this, you wouldn't have been so "fricking torqued" during the check in process. That's never a good start to a vacation!
I will agree that the "Royal ocean view jr. suite" room description at the RPR is misleading because it doesn't apply to all the rooms other than the oceanFRONT rooms yet all are listed that way. They really should change this to "Royal jr. suite" and if you get one with an ocean view, you lucked out. But if you don't, at least you didn't check in thinking you were going to have a pefect ocean view room. I don't know who provided you with a
written guarantee that you would have an ocean view room but that person should be fired - there is no way they could ensure this would be the case and bottom line, they lied. There is no place for deception in this business.
But much of the vacation experience is about expectations too. If you go thinking everything is going to be perfect and you're going to have all that you imagined waiting for you when you arrive - you've set yourself up for disappointment as this rarely happens. If you go thinking that you'll roll with it, if there's an issue to be dealt with, you'll deal as best as you can yet not allow it to ruin your good time, not even for an hour, you have a more realistic expectation.