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Old 04-18-2010   #31 (permalink)
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Originally Posted by maya View Post
so the confusion does continue. It would make sense to check with both the insurance you are using and hospiten-most things people dont think about when going on vacation. I am in the states but live in PLaya. I will go to hosptien on my return May 9th and see about getting some kind of clarification on this and will post here. Unless there is someone in Playa reading this that possibly help out here. Thank goodness actran had a credit card to cover her husbands care-eh we dont have any credit cards or that kind of money pay up front.

Anyone out there that live in Playa have any experience with IMSS. A last resort but if an emergency arrises-I have been told the care is good.
Maya, I thought I provided clarification on my post above. I'll try this again.

1. Hospiten will do their best to work with your insurance company.
2. It is up to the insurance company on whether they want to work with Hospiten.
3. US HMO's, budget travel insurance companies for the most part will NOT be able to work with Hospiten because they are not equipped for direct billing.

This hospital was around the corner from me, I was there 4 times with my last appointment just a few weeks ago, I had surgery there, and I know multiple people, all within the last year, who have had the same experience as I did with direct billing. And on top of that, my conversation with Pedro who said it's their policy to try to work with the insurance company, and my other conversation with my doctor after my surgery, he stated that in order to be competitive, Hospiten MUST offer this direct billing to patients. So Hospiten is on board with it.

But I'll say it again, if you have a crappy insurance company, or an HMO...anything that isn't a travel insurance policy from a reputable company, they cannot and will not work with Hospiten on direct billing because they are not equipped for it.

So saying that...I want to stress to everyone: Before you go to Playa, buy a travel insurance policy from a reputable company and make sure they do direct billing.
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Old 04-18-2010   #32 (permalink)
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It sounds like things have changed since my husband was there 1 1/2 years ago. At that time there was absolutely NO effort to deal with his insurance (as stated before). There was also no inquiry into whether we had trip insurance (we did). When I told her I wanted to call my insurance she told me firmly they would not deal with them and the would only allow me one complimentary call to them. Our insurance is also our doctors which is part of the reason we wanted to notify them.
I suppose I could have asked if they would work with our travel insurance. But the reality is I was kind of shell shocked. They were bot going to do the catheterization until I paid so I was happy that I had a high balance credit card I could pull out. When I was paying the final balance I asked what people without our kind of resources do. Her reply: if we thought he was going to die we would do the surgery and then transfer him to a public hospital the next day.
I personally never felt there was any effort to "deal with our insurance". I did feel my husband got pretty good care (and being a nurse I feel like I'm a pretty good judge of that). When it was over, that was all that mattered. But knowing what I know, I would not travel to Mexico without the kind of resources I have.
If it has changed I would love to know.
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Old 06-05-2010   #33 (permalink)
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Contacting Hospiten

Does anyone have an email contact at Hospiten in Cancun other than cancun@hospiten.co, or know the direct name and phone number of someone there dealing with U.S. insurance companies?

My mother was treated there in 2009. She received excellent care, but had to pay upfront. Unfortunately, the documentation Hospiten gave her is not sufficient for her insurance company and Hospiten doesn't return emails (from both Blue Cross and myself). So we have not been able to receive reimbursement (and she was in ICU, so it's a lot).
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Old 06-17-2010   #34 (permalink)
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Originally Posted by Caribbean5 View Post
Glad to hear about their billing (or lack of it) and how clean it is. But can someone comment on the quality of health care?

Want to know if the quality is good as I understand. Their is a hospital in Cancun that has high quality medical. I think it is called American Medical Center or American Hospital or something like that.

Bottom line, where is the best place to go for emergency medical treatment(storke or heart attack)and again non emergency treatment (Montezumas revenge).

Thanks as its good to know where to go in an emergency.
Bob
My nephew fell off one of the 'whales' and hurt his neck a couple of years ago in Oct. He had an immediate CT scan, which was located directly in the ER dept. The radiologist came in special to read it. He brought us in the the viewing room and explained everything. There was a possibility of him having to go to Cancun where there was a neurosurgeon available. The care he received was excellent and very thorough. The MD's we came upon were also excellent and very caring. I am a critical care RN and I was truly impressed with the care he received. Not to mention the place is spotless. My sister stayed overnight with him in his own 'suite' room.
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Old 06-17-2010   #35 (permalink)
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My experience with the Hospitan are quite different.
A few years ago I went to have a check up with a gynecologist. I was positiv surprised about everything in this institution, the nice nurses and the discretion. The Dr. recomented a stat "abdominal hysterectomy".
We made an appointment and we had to pay immediate some money.
One day before the surgery I went for the pre op studies and after everything was done they told my that they couldn't make the surgery here because the Hospitan in Playa has no traumatology and no bloodbank for any emergency.
I had to go to Cancun and the same doctor would to the operation.
After my first rude shock I agree to have the surgery in Cancun.
This hospital was almost the same than the one here. I had a perfekt hospital room and the surgery was ok. After this huge surgical intervention they send me 2 days later home. (In Germany you have to stay at least 4 weeks)
There was no follow-up treatment !!!
Lucky me I have a very good friend who is a doctor and he and his sister came every day to my house to clean the operation wound and change my bandage and gave me my injections. Without him I don't know how I could get my after treatment. I couldn't walk or just stand up.
This is 4 years ago, maybe Playa has in the meantime a traumatology and a bloodbank.
I just know that they prefers foreigners who has to pay cash.
People like me who lives here and should get a discount are treated just different.

I live almost 15 years here and I have to say that I wouldn't know where to go with a real emergency.

JUST KEEP WELL AND FIT

Susie
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Old 06-17-2010   #36 (permalink)
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My wife broke her ankle and had to have a plate and 9 screws at the Hospiten Cancun. She had followup when she returned to the states and the surgeon said he couldn't have done any better. She has absolutely no problem to this day. The Mexican surgeon had hospital priveliges in Houston and spoke perfect English. We did have to pay around 12000 usd upfront and everything was reimbursed by our insurance. A similar surgery in the US would have been almost twice the cost.
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Old 06-17-2010   #37 (permalink)
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By the way Hospiten Cancun will deal directly with certain US companies like Blue Cross
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Old 06-17-2010   #38 (permalink)
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Quote:
Originally Posted by susanc1906 View Post
Does anyone have an email contact at Hospiten in Cancun other than cancun@hospiten.co, or know the direct name and phone number of someone there dealing with U.S. insurance companies?

My mother was treated there in 2009. She received excellent care, but had to pay upfront. Unfortunately, the documentation Hospiten gave her is not sufficient for her insurance company and Hospiten doesn't return emails (from both Blue Cross and myself). So we have not been able to receive reimbursement (and she was in ICU, so it's a lot).
Here is contact info for Hospitan in Playa and Cancun:

Playa - 52-984-803-1002 - rivieramaya@hospiten.com
Cancun - 52-988-881-3700 - cancun@hospiten.com

When dealing with the insurrance issues, ask for someone in Customer relations.
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Old 06-17-2010   #39 (permalink)
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My husband is just getting over a bad case of a gastric infection, which we believe was brought on by food poisoning.

We went to the Hospitan hospital in Playa at 5am on Monday morning and he was released on Tuesday afternoon, with only the delay in the insurance paperwork to hold us up. (BTW, we are local) They had a verbal approval from the company, but wanted it in writing, or we were going to have to pay the full amount and then get reinbursed back afterwards. The issue had more to do with my lack of spanish when filling out the paperwork earlier, or it would have been a more smoother process.

The cost without our local AXA insurrance was to be $15 000 pesos for that time ( 30+ hours). Since we had our insurance, all we had to pay was a $1500 peso deductible. For those that have followed the insurrance threads, we paid $1400 US for the insurrance for the full year for my husband and I, so it just paid for itself!

Hostpiten is clean, quiet and had great service thoughout the entire ordeal. Emergency staff was quick, especially when it came to the lab results and making sure we BOTH were comfortable thru the process. After he was admitted, nurses were in the room every few hours, and the doctors came by twice a day. I will recommend them to anyone.

Last edited by Playaheaste; 06-17-2010 at 11:47 AM..
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Old 06-17-2010   #40 (permalink)
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Originally Posted by manne's susie View Post
My experience with the Hospitan are quite different.
A few years ago I went to have a check up with a gynecologist. I was positiv surprised about everything in this institution, the nice nurses and the discretion. The Dr. recomented a stat "abdominal hysterectomy".
We made an appointment and we had to pay immediate some money.
One day before the surgery I went for the pre op studies and after everything was done they told my that they couldn't make the surgery here because the Hospitan in Playa has no traumatology and no bloodbank for any emergency.
I had to go to Cancun and the same doctor would to the operation.
After my first rude shock I agree to have the surgery in Cancun.
This hospital was almost the same than the one here. I had a perfekt hospital room and the surgery was ok. After this huge surgical intervention they send me 2 days later home. (In Germany you have to stay at least 4 weeks)
There was no follow-up treatment !!!
Lucky me I have a very good friend who is a doctor and he and his sister came every day to my house to clean the operation wound and change my bandage and gave me my injections. Without him I don't know how I could get my after treatment. I couldn't walk or just stand up.
This is 4 years ago, maybe Playa has in the meantime a traumatology and a bloodbank.
I just know that they prefers foreigners who has to pay cash.
People like me who lives here and should get a discount are treated just different.

I live almost 15 years here and I have to say that I wouldn't know where to go with a real emergency.

JUST KEEP WELL AND FIT

Susie
I do know that they have different rates for those that live in Playa vs the tourists. At least that is what we were told for Playa, can't say about Cancun. We asked about that before we got our insurance, because we wanted to know when it was going to be most benifical to use the insurrance ( because of the deductible) vs paying out of pocket.

Sorry to hear about the issues you had with lack of after-surgery care. That is total opposite from other stories, so I hope it was a rare occurance.
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Old 06-17-2010   #41 (permalink)
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Broken Collarbone

I broke my collarbone in December, scooter accident and went to Hospiten because it's next to my house in playacar. Great service, friendly staff and they do request up front payment, however we phoned our insurance company and made them pay the hospital directly while we waited which they did so it cost us nothing. when I got home I had some bills that needed translating as I could not read the doctors hand writing and I emailed him and he sent it back right away written clearly and translated to english. Cant say enough good things of the hospital but do have insurance.
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Old 06-21-2010   #42 (permalink)
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Quote:
Originally Posted by manne's susie View Post
My experience with the Hospitan are quite different.
A few years ago I went to have a check up with a gynecologist. I was positiv surprised about everything in this institution, the nice nurses and the discretion. The Dr. recomented a stat "abdominal hysterectomy".
We made an appointment and we had to pay immediate some money.
One day before the surgery I went for the pre op studies and after everything was done they told my that they couldn't make the surgery here because the Hospitan in Playa has no traumatology and no bloodbank for any emergency.
I had to go to Cancun and the same doctor would to the operation.
After my first rude shock I agree to have the surgery in Cancun.
This hospital was almost the same than the one here. I had a perfekt hospital room and the surgery was ok. After this huge surgical intervention they send me 2 days later home. (In Germany you have to stay at least 4 weeks)
There was no follow-up treatment !!!
Lucky me I have a very good friend who is a doctor and he and his sister came every day to my house to clean the operation wound and change my bandage and gave me my injections. Without him I don't know how I could get my after treatment. I couldn't walk or just stand up.
This is 4 years ago, maybe Playa has in the meantime a traumatology and a bloodbank.
I just know that they prefers foreigners who has to pay cash.
People like me who lives here and should get a discount are treated just different.

I live almost 15 years here and I have to say that I wouldn't know where to go with a real emergency.

JUST KEEP WELL AND FIT

Susie
The standard time for a 'stat' abdominal hyst is 2.. possibly 3 days post surgery, pretty much standard. 4 weeks, wow, never heard of such thing. Even open heart your out in a week or less.

Last edited by Tracielynn; 06-23-2010 at 12:04 PM..
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Old 06-21-2010   #43 (permalink)
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The standard time for a 'stat' abdominal hyst is 2.. possibly 3 days post surgery, pretty much standard. 4 weeks, wow, never heard of such thing. Even open heart your out in a week or two.
My Mom had a quadruple bypass with an aorta repair in Vancouver and was out of hospital in 7 days. It seemed fast but she was up and around and feeling ok.
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Old 06-21-2010   #44 (permalink)
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My Mom had a quadruple bypass with an aorta repair in Vancouver and was out of hospital in 7 days. It seemed fast but she was up and around and feeling ok.
My ex-boss had open heart - not sure how extensive it was - but he was home in 4 days. Cripes....didn't even have a chance to get used to the Jello! You don't want to spend any more time in the hospital than you absolutely have to. Bad places. Full of sick people. (Not all of them patients.) Trust me. I know of what I speak.

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Old 06-21-2010   #45 (permalink)
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Glad to see they didn't get their hands on your humour Bumper!
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