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Old 04-17-2010   #1 (permalink)
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Hospiten... anyone have an opinion

on using Hospiten Riviera Maya for emergency medical situations? (going with six kids, 18 -21, so accidents do happen) I am buying HTH travel insurance and it looks like
Hospiten Riviera Maya bills the insurance company directly. I just want to have an idea of were to go if someone got hurt.
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Old 04-17-2010   #2 (permalink)
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Try this link and have a great time!

http://www.playa.info/playa-del-carm...-hospital.html
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Old 04-17-2010   #3 (permalink)
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hospiten

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Originally Posted by off2pdc View Post
on using Hospiten Riviera Maya for emergency medical situations? (going with six kids, 18 -21, so accidents do happen) I am buying HTH travel insurance and it looks like
Hospiten Riviera Maya bills the insurance company directly. I just want to have an idea of were to go if someone got hurt.
I am sure someone else will comment on this. Hospiten will not bill the insurance company directly. You will need to pay the bill in full before anyone gets released from any hosptial in Playa del Carmen or Cancun. You will be required to get them a credit card that would cover the cost or a hefty deposit -paying cash when released. This topic has been discussed at length here-you can do a research. I just did and it was very helpful

Hospiten is a great hospital with great care. If the one in Playa cannot treat you, the one in Cancun can.
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Old 04-17-2010   #4 (permalink)
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I just got back to Canada and had to visit a Dr...and as I sat there in the waiting room, I thought back fondly of my time at Hospiten...of the clean, gleaming floors so clear you could eat off them. The hospital staff - friendly, accommodating and knowledgeable. And how polite they were. How my surgery was an effortless procedure it seems, and the surgeon who had great beside manner and asked me to sing for him to get my mind off of it. Of the waiting time - or lack of waiting time for the 4 times I visited Hospiten for the same procedure. Never waited for more than 5 minutes.

Yes, nothing in Canada like Hospiten unfortunately. I'm actually wondering if I should wait until I go to Playa next and visit Hospiten for any medical issues I have, instead of getting it done here.

It's a great place. One caveat tho...visiting there will only make you compare the service and facilities to your hospital/doctors/emergency room back at home. It may make you angry and a bit frustrated.
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Old 04-17-2010   #5 (permalink)
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A few weeks ago a friend stepped on a rusty fishhook about 7:30 PM. Took her to the emergency entrance at Hospiten. Pretty quick check-in process. The first doctor who saw her said cleaned the punctiure and bandaged it and told her she needed to see a "specialist". An hour or so later the "specialist" told her that her biggest risk was infection and to get a tetanus shot when she got home. She asked if she could get a tetanus shot there and was told they don't carry the vaccine. So, they gave her an shot of antibiotics, gave her a prescription, told her to make a follow-up appointment for two days later and checked her out after about 2 1/2 hours. Cost was US$425. She made a follow-up appointment and then cancelled it. I would rate the experience a 6 or 7. Everything was very clean, doctors were available at night, the time spent there was reasonable and the doctors spoke English. Our feeling was that there is a dual pricing structure for Mexicans and anyone perceived to be a tourist. A tetanus vaccine should be a basic supply. Hospiten appears to be part of a clinic/hospital chain that focusses on the Caribbean. Anyway, no major complaints. I would not hesitate to return there with an emergency.
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Old 04-17-2010   #6 (permalink)
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Quote:
Originally Posted by fijidawg View Post
.. Hospiten appears to be part of a clinic/hospital chain that focusses on the Caribbean.
Hospiten is a Spanish owned group that has hospitals in Spain, Mexico and the Dominican republic (our experiences in Playa have always been very good, including regular visits to Dr Bueno the pediatrician).

Hospiten
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Old 04-17-2010   #7 (permalink)
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Quote:
Originally Posted by maya View Post
I am sure someone else will comment on this. Hospiten will not bill the insurance company directly. You will need to pay the bill in full before anyone gets released from any hosptial in Playa del Carmen or Cancun. You will be required to get them a credit card that would cover the cost or a hefty deposit -paying cash when released. This topic has been discussed at length here-you can do a research. I just did and it was very helpful

Hospiten is a great hospital with great care. If the one in Playa cannot treat you, the one in Cancun can.
From the HTH website "...
Step Three. Contracting. Facilities must enter into a contract with HTH Worldwide. The terms of their participation in the Community include:
Facility will participate in HTH's direct billing program "

This Hospiten medical facility participates in the HTH Partner Facility Program.

I may be wrong but it looks like if we have to go here the Hospiten bills HTH directly.
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Old 04-17-2010   #8 (permalink)
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Glad to hear about their billing (or lack of it) and how clean it is. But can someone comment on the quality of health care?

Want to know if the quality is good as I understand. Their is a hospital in Cancun that has high quality medical. I think it is called American Medical Center or American Hospital or something like that.

Bottom line, where is the best place to go for emergency medical treatment(storke or heart attack)and again non emergency treatment (Montezumas revenge).

Thanks as its good to know where to go in an emergency.
Bob
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Old 04-17-2010   #9 (permalink)
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Quote:
Originally Posted by maya View Post
I am sure someone else will comment on this. Hospiten will not bill the insurance company directly. You will need to pay the bill in full before anyone gets released from any hosptial in Playa del Carmen or Cancun. You will be required to get them a credit card that would cover the cost or a hefty deposit -paying cash when released. This topic has been discussed at length here-you can do a research. I just did and it was very helpful

Hospiten is a great hospital with great care. If the one in Playa cannot treat you, the one in Cancun can.


with rbc canadian insurance you do not have to pay up front, or at least that was 2 years ago
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Old 04-17-2010   #10 (permalink)
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Their is a hospital in Cancun that has high quality medical. I think it is called American Medical Center or American Hospital or something like that.
There are two with that sort of name: AmeriMed hospital, and American Hospital.

As a general note, because it says American it does not necessarily mean the USA or that the owners are from the USA. America often refers to the continent. Mexicans are Americans too, as the British are Europeans.

Even if a place is owned by people from the USA, it doesn't guarantee you the level of service you imagine - search out recommendations instead. Mexico has many fine private medical facilities, in fact many cross the border to take advantage of this, coupled with the lower fees.
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Old 04-17-2010   #11 (permalink)
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hospiten

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Originally Posted by rob mackay View Post
with rbc canadian insurance you do not have to pay up front, or at least that was 2 years ago

well hopefully clarify this. I did contact Hosptien several weeks ago and was

their hosptial does not do any direct billing except for private Mexican

insurance polices and there are not that many. I do not write them down

except for AXA which had been ING-which many have living in Playa have. I was

told that all medical bills had to be paid upfront and the hospital will give

all necessary receipts and papers needed to submit to your insurance.

Has anyone had first hand knowledge on Hospitien doing a direct billing

to HTC? Would like to know. A frequent visitor in Playa had a terrible

accident about a month ago. He was not in Hospitien -too expensive and

still had thousands of dollars to pay to the hospital he was at. His Canadian

insurance was not honored.
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Old 04-17-2010   #12 (permalink)
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HTH is a travel medical policy, I use it as well when I travel. It's not a policy you would have for your standard coverage here in the USA, it's just for travel. I don't know if Hospiten accepts HTH, thankfully I've never had to find out. But I always assume I'll be paying a bill upfront should the need arise and submit the bill upon returning home, and I carry one credit card that has a big credit line just for such an occasion. However, when you buy HTH, you'll print out the insurance card and on that card is a 24 hour contact number if you do have an emergency. So you would have someone to call if there is an emergency. Also, you can call them now to ask if the hospital is supposed to accept their insurance or if you're supposed to pay then submit a claim.
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Old 04-17-2010   #13 (permalink)
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My own experience four years ago with Hospiten (Cancun) was excellent. I broke my leg and was transported there by the doctor and staff at the Grand Mayan. It was decided by the hotel doctor that Hospiten would be the best place to take me because I had travel medical insurance -through the British Columbia Auto Association (Travel Gold). The total bill was around $13,000.00 for a four day stay and surgery to repair the broken bones and I did not pay a penny. Hospiten billed my insurance company directly. I found the level of care to be superb, from the emergency ward to the staff on the floor I was on and the doctor was wonderful - the head of Orthopedics at the university I believe. I highly recommend the Hospiten chain of hospitals.

Travel Medical Insurance is over and above our government medical insurance in Canada. I carry an annual policy for around $100 that covers me for each and every trip out of the country for up to 30 days at a time. Peace of mind is worth a whole lot more!
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Old 04-17-2010   #14 (permalink)
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Quote:
Originally Posted by maya View Post
well hopefully clarify this. I did contact Hosptien several weeks ago and was

their hosptial does not do any direct billing except for private Mexican

insurance polices and there are not that many. I do not write them down

except for AXA which had been ING-which many have living in Playa have. I was

told that all medical bills had to be paid upfront and the hospital will give

all necessary receipts and papers needed to submit to your insurance.

Has anyone had first hand knowledge on Hospitien doing a direct billing

to HTC? Would like to know. A frequent visitor in Playa had a terrible

accident about a month ago. He was not in Hospitien -too expensive and

still had thousands of dollars to pay to the hospital he was at. His Canadian

insurance was not honored.
In my experience, they DO in fact work directly with the insurance companies, and when possible, will bill them directly.

When I phoned them initially and explained my situation they said that it is their policy to work directly with insurance companies but what the insurance companies did was up to them. Some insurance companies (the discount ones) will not commit to payment at the time of treatment, but most of them will.

I paid nothing out of pocket. At the time of diagnosis, the hospital staff called my insurance company and spoke directly with them and the insurance company agreed to cover the costs for treatment.

It is really up to the discrepancy of the insurance company on whether they will cover the costs (and that is mostly due to a question of whether it's an existing ailment - which travel insurance companies do not cover), but Hospiten's policy is to work with the insurance company so the patient has nothing to pay out of pocket (unless there's a deductible).

I recommend getting a good insurance company and before you purchase a travel ins policy, check with them on their policy and procedure on billing at time of treatment.
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Old 04-17-2010   #15 (permalink)
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Quote:
Originally Posted by liloleme View Post
In my experience, they DO in fact work directly with the insurance companies, and when possible, will bill them directly.

When I phoned them initially and explained my situation they said that it is their policy to work directly with insurance companies but what the insurance companies did was up to them. Some insurance companies (the discount ones) will not commit to payment at the time of treatment, but most of them will.

I paid nothing out of pocket. At the time of diagnosis, the hospital staff called my insurance company and spoke directly with them and the insurance company agreed to cover the costs for treatment.

It is really up to the discrepancy of the insurance company on whether they will cover the costs (and that is mostly due to a question of whether it's an existing ailment - which travel insurance companies do not cover), but Hospiten's policy is to work with the insurance company so the patient has nothing to pay out of pocket (unless there's a deductible).

I recommend getting a good insurance company and before you purchase a travel ins policy, check with them on their policy and procedure on billing at time of treatment.
Good advice! thanks!!
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