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Old 12-22-2011   #16 (permalink)
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Quote:
Originally Posted by canadiense loco View Post
I have to agree with Babs on this one. I think you can still expect a quality meal of a different cultural origin than the country you are in.
I have had some fantastic Italian and Thai food in Mexico, Canada,and the States.
I have had some very high quality Mexican dining experiences in Canada and the States.
Maybe it is or is not as authentic, but can still be of high quality and standards. If not an attempt to make it right somehow still goes a long way.
I guess my point is I do not believe just because the OP visited a French
restaurant in Playa that it need be sub standard.
Just my opinion.
Totally agree.

We recently had some GREAT Chinese food at a restaurant in Zihuatanejo, Mi Chayito, just as good as any of the best places here.

And we have had great Italian, Greek, Mediterranean (at Olivia on Isla Mujeres), and French (Ambar del Mar in Barra de Navidad, great food, and not expensive!)
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Old 12-22-2011   #17 (permalink)
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Originally Posted by Dpreefer View Post
.......... after throwing away $2,000 Pesos on a terrible meal, I feel that it needs to be written.
Just curious, did that include wine and/or alcoholic beverages?

I used to eat lunch at Byblos 5-6 days/day but have not been there but once in the last 8-10 months. When Sylie/Christian started their pet shelter project, THE ARK, they stopped spending as much time at Byblos and things started to "fall apart". Byblos would not have lasted as long as it has at their "off of AV. 5" location if the food had not been as good as IT WAS. Future could be doubtful IMO at this point in time.
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Old 12-22-2011   #18 (permalink)
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Originally Posted by absoluteAL View Post
Just curious, did that include wine and/or alcoholic beverages?

I used to eat lunch at Byblos 5-6 days/day but have not been there but once in the last 8-10 months. When Sylie/Christian started their pet shelter project, THE ARK, they stopped spending as much time at Byblos and things started to "fall apart". Byblos would not have lasted as long as it has at their "off of AV. 5" location if the food had not been as good as IT WAS. Future could be doubtful IMO at this point in time.
Well, That makes sense to me why everyone was raving about byblos and we were not impressed. I was looking at reviews from a while back.
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Old 12-22-2011   #19 (permalink)
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Seems to mirror our experience there.Ate 2 times last March and enjoyed both thoroughly-tried it once last month and not so much.Selections were down/prices were up (at least local specials) and food was lackluster.Doesn't seem to point towards continued success.
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Old 12-22-2011   #20 (permalink)
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We have seen so many restaurants do well and then not so well.

Personally, I think it is just a little too easy to get lost in margaritaville as some millionaire once sang anyone remember his name? lol
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Old 12-22-2011   #21 (permalink)
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Sorry for your experience Dpreefer and I understand. Though I do like their rabbit in red wine sauce.

We prefer their prix fixe menu of appetizer, entree, dessert, and a glass of wine for 145 pesos. This ended Monday and will begin again in January. It is not available during Spring Break.
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Old 12-23-2011   #22 (permalink)
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One more thing...I would have liked, however, if Dpreefer could elaborate more on what he thinks made the dishes unpalatable. Were the ingredients 'off' or stale? Were the dishes served cold when they should have been hot or hot when they should have been cold? Was there hair in the food? It's helpful to be specific when specifically advising people against a particular restaurant.
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Old 12-23-2011   #23 (permalink)
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i don't know what happened to preefer

but i do know i trust Jacqes Pepin's opinion a lot more
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Old 12-23-2011   #24 (permalink)
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First rule in a restaurant. The customer is always right. (Even when they're not.)

Comp one of the 4 meals, comp a dessert, or a round of drinks. This normally makes a bad experience better.

"Well I wasn't happy with my meal but they were very accommodating. I would recommend the service to others." Or something like that.
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Old 12-23-2011   #25 (permalink)
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i saw a french chef come out of the kitchen when a customer complained

he threw the lady out of his restaurant

personally, i don't think the french public, including the local chefs would support sylvie if her food was not up to par
preefer's meal was unsatisfactory, ok
mine and a lot of others have been more than satisfactory

i don't see any great controversy here, every restaurant has had an unsatisfied customer

i know sylvie and she is a great person and very passionate about her restaurant
there are very few eateries in playa with the longevity that byblo's enjoys
there is no way she could have lasted these many years without satisfying her clientele
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Old 12-23-2011   #26 (permalink)
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First rule in a restaurant. The customer is always right. (Even when they're not.)

Comp one of the 4 meals, comp a dessert, or a round of drinks. This normally makes a bad experience better.

"Well I wasn't happy with my meal but they were very accommodating. I would recommend the service to others." Or something like that.
You are so right!

Customer service is the one thing that you can and should shoot for 100% of the time.

If she intended for that answer to be published than that says more about the business than one bad meal.

Unless I was to actually here Jacques Pépin lend his name to this argument I'm calling BS

and again, if its not right send it back or don't pay for it!! I am not a snob, but I do know what good food is. I f I go somewhere that is supposed to serve good food I will not accept crap.
I will also take french fries back at McDonalds if they are cold or soggy. Its not to much to exect good food anywhere.
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Old 12-23-2011   #27 (permalink)
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I have dined at Byblos a few times and have always enjoyed my meal. Even the best restaurants have their off nights. I've worked as a server in some fine dinning restaurants for 20+ years and have experienced the off nights. Most recently, I worked at a steakhouse that was voted one of the top new restaurants of 2011 by our city's newspaper critic. An off night happened in the mid summer when the fans stopped working in the kitchen. The chef passed out, the owner stepped in and she passed out as well. Dinners were taking a long time as you can expect. ANd perhaps some dishes were off. Still, that didn't stop anyone from coming in again. (and I have alot more stories like this with the various places I work).

Could this particular complaint been handled different? Surely. But to discredit Sylvie and say she has lost her passion and doesn't know French Food is harmful to her business. If you want to log a complaint, stick to the facts.

Edited to add that I re-read the OP's comments and he does wish to harm her business by telling people to stay away. I just hope that people who wanted to try it will give her a chance.

Last edited by lolabella; 12-23-2011 at 09:55 PM..
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Old 12-24-2011   #28 (permalink)
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But to discredit Sylvie and say she has lost her passion and doesn't know French Food is harmful to her business. If you want to log a complaint, stick to the facts.

Edited to add that I re-read the OP's comments and he does wish to harm her business by telling people to stay away. I just hope that people who wanted to try it will give her a chance.
I agree with this. I would have liked to have seen more specific details about what Dpreefer found off, rather than his assertions that the owner and cooks don't know French food, which is clearly erroneous.
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Old 12-24-2011   #29 (permalink)
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I ate there 3x in the past year, twice a la carte. I found the food rather bland. It's a great value for 145p, but I would not call it great cuisine. That said I would definitely go there if I was on a budget.
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Old 12-24-2011   #30 (permalink)
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I have removed Snappysammy's possibly incorrect assertions of what Sylvie, the owner of Byblos, said in response to Dpreefer's complaint, as well as subsequent comments referencing Snappy's post. Based on what he said about Sylvie asking him to pass on her comments, I and the other moderators allowed the remarks to stand; I believe this was an oversight and I apologize for my lack of prudence. Snappysammy is NOT Sylvie and should not be allowed to speak for her.
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