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Old 11-02-2012   #1 (permalink)
beachaholic
 
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Thumbs down Riu Yucatan Sexual Assault

My 2 girlfriends and I stayed at the Riu Yucatan last Feb 2012 for 9 nights. It has taken me this long to actually put my review up. We are all in our 40’s, happily married and vacation frequently with and without our spouses. They could not make this trip due to work. I have stayed in Playacar 10 times usually staying at the Iberostar chains. We decided to stay at the Riu Yucatan because after a lot of research we found they do not use latex in the kitchen or housekeeping, as my friend has a deadly latex allergy. We had a great time up until the last day. The hotel is very clean and every meal we had was excellent. The beach is perfect and the pool was also good. The entertainment team was fun and not pushy at all. Daniel was fun and always had a smile on his face and friendly to everyone. We had a problem with one of the entertainment guys when we took the hotel excursion to Coco Bongos in Playa del Carmen. He showed up at Coco Bongos after his shift at the hotel. He was not with our group, but hung around and got very drunk and obnoxious. He proceeded to tell us how he resents the guests at the hotel and and hates always having to be nice to people. He made it clear to our group that he was on his night off and not being nice so don’t try talking to him.
So, back to the last day/night. We were having a good time at the beach party and pool games. Around 4pm, I realized I needed to have a nap before dinner, as I had been having some extra cocktails and feeling the effects being in the sun all day. My girlfriends walked me back to our room, tucked me into bed and left the room to go back to the beach to get all our beach stuff and hand in the towels since we were leaving at 8am the next morning. The next thing I knew, I woke up and the male maid was over top of me, and I was being sexually assaulted. I screamed, he backed up and started speaking in Spanish and then ran out of the room. Needless to say, I was in shock, alternating between crying and screaming. My friends came back into the room approx 15 minutes later and found me in that state. My one friend ran out and tried to get help. She came back with a security guard who spoke no English, so she left again and came back with the general manager and the head of security. They refused to call the police, saying we needed to go to the police station ourselves and file a report. It was completely crazy. Here was me curled up into a ball on the bed crying, having just woke up to our maid sexually assaulting me and they were telling us we needed to take a cab to the police station. About 25 minutes later, we were in a cab to the police station in Playa del Carmen. No representative from the hotel came with us to act as an interpreter. We were taken to the Tourista police station in downtown Playa. We filled out a form stating what happened and the woman behind the desk told us we needed to go to the Ministerio Publico, another police station we were told, but it was actually the prosecutor’s office. It is here where I would have to fill out a report to see if there was actually a ‘crime’ committed and have a ‘medical exam’.
Long story shortened, we were at the Ministerio Publico for over 3 hours and would not been seen. They had an officer come in who was to act as an interpreter who wrote out in Spanish exactly what happened. By this time, and getting the run around we left without filling out an official police report. We were treated terrible by the staff here. The police officer was kind and could not help us with what we needed to do. At one time a man came in who was very shady looking and stated he was ‘the doctor’ and needed to do an exam on me. We really didn’t know what was going on as we had no guidance. In reality, we should have called the Canadian consulate who would have guided me through the entire legal process. (I found this out after I got home and contacted the foreign affairs department in Ottawa.)
The next morning before we left the resort, we met with the director of the Riu Yucatan, Julian Joubert, in his office. We again went over what happened and he asked us if we wanted to ID the maid, as they had him in the head of security’s office. I agreed. He was escorted to the office and absolutely, I identified him as the man who sexually assaulted me and he was our room maid. The general manager assured me he would be in contact with me over the next few days to let me know the process of the charges. The general manager told me the only person who would have had a key to our room was him, the maid and the housekeeping supervisor, which was a woman.
After I went home, I tried multiple times to contact the general manager, but he would not answer any of my emails. I did receive an email from the Riu head office in Spain basically saying it was my work against his. I was in regular contact with the foreign affairs Ottawa. Although, they were very nice, they could not legally do anything. He sent me a list of lawyers in Playa del Carmen and Cancun. I could not afford to hire a lawyer here, let alone in Mexico. He said I could press charges but would need a Mexican lawyer. The Canadian consulate in Playa del Carmen even got involved and went to the Ministerio Publico to get a copy of the translated facts of what happened. They had no record of what happened. The Riu would not tell me if he was still working there. They told me since I did not lay any charges against him that they could not do anything. So I believe he is still there.
I finally wrote this review because I think it’s important to be aware, even on vacation. Mexico, especially Playa, was my paradise, a place to and relax and recharge. I thought I would be safe in the comfort of my own room…how wrong was I!!! Before ANY vacation, you should have the phone number and address of your country’s consulate in the city you are visiting. Had I know that ahead of time, this person might be behind bars now. I really do hope that he is not working in any hotel. As for compensation, giving me back my “land portion” of my vacation, in my opinion is a slap in the face.
I would NEVER return to the Riu Yucatan, or ANY other Riu. To this day, I am still trying to deal with what happened to me.
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Old 11-02-2012   #2 (permalink)
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Unhappy

I am so sorry you had to go threw this ,,,,,the Rui should at least do something but it sounds like they have just brushed the whole thing under the carpet. I guess all you can do it tell people not to go to their resort.
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Old 11-02-2012   #3 (permalink)
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Wow! I don't know what to say. Sorry this happened to you!

Barry
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Old 11-03-2012   #4 (permalink)
añejo
 
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I am so sorry this happened to you - and that you were treated so badly not only by the hotel staff but by the officals as well.

Please post this on trip advisor - sometimes getting the word out will help some one else.
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Old 11-03-2012   #5 (permalink)
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Thanks...I've posted on TA as well, but removed it to do a small edit. Apparently, to edit any part, you must remove it first and re-submit. I hope they still post it. It took them 4 days to post the first one.
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Old 11-03-2012   #6 (permalink)
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I am so terribly sorry to hear of your horrible experience. I can tell everyone this....We have been staying in PDC many many times over the last 10 years. We stayed at the RIU Palace where there was a theft of cash. The male maid was caught. In Puerto Vallarta... Nuevo Vallarta... last Oct, we stayed at the RIU Jalisco. We heard of several stories of male maids coming into the rooms at night, AND the couple we traveled with, luckily she had the bar over the door. This is so unfortunate, but a reality that it happens in paradise as well.
We will not ever stay at any of the properties again.
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Old 11-06-2012   #7 (permalink)
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WOW!! Terrible!! Very sorry......
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Old 11-06-2012   #8 (permalink)
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I am so sorry this happened to you. And I'm horrified that the response from the resort and law enforcement. As a domestic violence and sexual assault advocate, it sounds to me like the big resorts could SERIOUSLY use some training on responding to sexual assault. Not to mention the police and the medical system.

I hope that you've contacted the sexual assault advocacy program nearest to you in Canada. They can be a wonderful place of support and resources for you. I'm sending you good thoughts and and even better wishes for the future.
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Old 11-06-2012   #9 (permalink)
beachaholic
 
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Thanks Dasha, yes I attended a sexual assault center near where I live when I got back. It is very traumatic to have this happen. I agree, big resorts need some trainig/inservices for dealing with this.
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Old 11-06-2012   #10 (permalink)
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I'm really glad to hear that, Tracielynn. Don't be afraid to reach out for help if you think you need it at any time. That's what our programs are for!
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Old 11-06-2012   #11 (permalink)
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I can only say, like others have said, how terribly sorry i am that this happened to you. Words just dont convey how much my heart goes out to you. You will be in my thoughts and prayers. I hope that gives you a little bit of strength and comfort. (((hugs)))

Damn, that sounds so lame, I am so lost for the right words...
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Old 11-06-2012   #12 (permalink)
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I am so sorry to hear of this, TracieLynn. I remember well when you took your trip, as I remember your friend's unusual allergy.

Thank you for having the courage to post about your experiences--hopefully this will not happen to anyone else.

If there is anything I can do for you, please contact me via PM.
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Old 11-06-2012   #13 (permalink)
beachaholic
 
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Guys....I love you all. You have no idea what your thoughts and prayers mean to me. I am at a loss for words myself......thank youa
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Old 11-06-2012   #14 (permalink)
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Oh my gosh I am so sorry that this happened to you! Thank you for being brave enough to share your story. Though I know it isnt ever something that you get over, I hope you can get through it and find your "happy place" again in Playa.
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Old 11-07-2012   #15 (permalink)
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Thank you for having the courage to post your story. And, I am also happy to hear you are reaching out for help to cope with this terrible violation that happened to you.
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