Shammy I need your help!!!!

Sandra, Az · 04-20-2004

Hey Shammy,
Sandra here. I have been bumped by America west vacation from the Barcelo to an "upgrade" of either the moon palace, Grand Xcaret or Allegro playacar. At this point I hear (from another traveler) a refund takes much time, allegro is out of the question from post's I have read, Moon palace is too (don't wan to be in cancun if I can help it)- Is the Grand Flamenco ok or should I be looking for a refund and book the barcelo "ala carte" ???? Please help me I am in complete distress. You can e-mail me at my e-mail address
Sandra.hersh@azwewebmail.midwestern.edu
Thanks shammy.
Sandra

Tanaratige · 04-20-2004

Definitely Shammy is the expert here, but for what it's worth, until you hear from her I will throw my 2 cents worth in. The Grand Flamenco Xcaret would be a downgrade in my opinion from the Barcelo. I would either research and pick a resort you think is a step up from Barcelo, or ask them to refund the money from the original trip and try booking through Shammy.

Tanaratige · 04-20-2004

BTW, what dates were you going? That might help to know that.

Sandra, Az · 04-20-2004

We are leaving June 21st and staying until June 29th. This is really bad news as I spoke with someone in the same predicament last night who said they don't want to issue a refund and are giving her a hard time!!

K and P · 04-20-2004

Saw you on the Barcelo Board, I would be a mess if this happened to me. Barcelo is a great resort, I feel very bad for all of you that have been bumped. Palladium looks good, someone mentioned that on the other board. But still its not right what is happening. Im going in August and my heart is set on Barcelo.

**Shammy** · 04-20-2004

Sandra,

I apologize for not getting back to you sooner. Been MIA for a few days...busy busy!

But this is what I think...

Those "upgrades" they are offering you are actually downgrades.

I'd cancel...for sure! They did not deliver what they promised to deliver...a room at the Barcelo! You were booked, you paid and you are supposed to get what you paid for. If you want, tell them that you'll keep the airfare but cancel the hotel portion. It's usually the air that comes with all the cancelation penalties. I can book you hotel only and even though it's all but sold out, I think I know where I can get the Barcelo from.

Worth a try, see what they say.

cuffedlinks · 04-20-2004

'atta girl Shammy....GO get 'em !!!

jobob · 04-20-2004

Shammy, sure would be nice if you could set up a travel agency business in Canada. We, from the Atlantic to the Pacific, would keep you very busy.
Bob

**Shammy** · 04-20-2004

But if I did that jobob...I'd have to hire you to be my helper, I'd be swamped!

BTW..I DO have Canadian clients. They fly out of Detroit and Seattle.

**Shammy** · 04-20-2004

BTW Sandra,
I just tried to e mail you and the message was returned to me by that nice Mailer-Daemon person.

Sandra, Az · 04-20-2004

Shammy-
e-mail address is
Sandra.hersh@azwebmail.midwestern.edu

By the way the TA said the same thing you did that if they did agree to the "upgrade" to Xpu-ha that it would probably cost us a little. I personally think they should be paying me for all of the mental hardship they've put me through

Did you say there is ONE room left at Barcelo for that week? I am just beside myself. I will let you know what is going on ASAP. However, I am very apprehensive about them not giving my $ back. AMWest Vac is not the most financially secure at the moment. Thanks for all of your help.

**Shammy** · 04-21-2004

OK Sandra, let me know what happens. You can e mail me at annalynne@lonepalmtravel if necessary.

And there is 1 room left with ONE supplier...I didn't check with anyone else yet. But they would definitely have the best price so I went there first.

Did you pay by credit card? Maybe call the CC company and dispute the charges...see what they suggest you do. You have a failure to deliver a product or service that you paid for. Seems to me they can jump in.

And I agree...they should hand you the best hotel in the world for the amount of aggravation they have caused you.

Sandra, Az · 04-21-2004

Good news- we've been switched (for no extra money) to Xpu Ha, sure hope it measures up to Barcelo. Not happy with the way they (America West) tried to handle it initially but the result is acceptable.

04-20-2004	#1 (permalink)
Sandra, Az lost on fifth Join Date: Apr 2004 Posts: 12	Shammy I need your help!!!! Hey Shammy, Sandra here. I have been bumped by America west vacation from the Barcelo to an "upgrade" of either the moon palace, Grand Xcaret or Allegro playacar. At this point I hear (from another traveler) a refund takes much time, allegro is out of the question from post's I have read, Moon palace is too (don't wan to be in cancun if I can help it)- Is the Grand Flamenco ok or should I be looking for a refund and book the barcelo "ala carte" ???? Please help me I am in complete distress. You can e-mail me at my e-mail address Sandra.hersh@azwewebmail.midwestern.edu Thanks shammy. Sandra

04-20-2004	#2 (permalink)
Tanaratige toe in water Join Date: Oct 2003 Posts: 54	Definitely Shammy is the expert here, but for what it's worth, until you hear from her I will throw my 2 cents worth in. The Grand Flamenco Xcaret would be a downgrade in my opinion from the Barcelo. I would either research and pick a resort you think is a step up from Barcelo, or ask them to refund the money from the original trip and try booking through Shammy.

04-20-2004	#3 (permalink)
Tanaratige toe in water Join Date: Oct 2003 Posts: 54	BTW, what dates were you going? That might help to know that.

04-20-2004	#4 (permalink)
Sandra, Az lost on fifth Join Date: Apr 2004 Posts: 12	We are leaving June 21st and staying until June 29th. This is really bad news as I spoke with someone in the same predicament last night who said they don't want to issue a refund and are giving her a hard time!!

04-20-2004	#5 (permalink)
K and P beachaholic Join Date: Feb 2004 Location: Ont, Canada Posts: 343	Saw you on the Barcelo Board, I would be a mess if this happened to me. Barcelo is a great resort, I feel very bad for all of you that have been bumped. Palladium looks good, someone mentioned that on the other board. But still its not right what is happening. Im going in August and my heart is set on Barcelo.

04-20-2004	#6 (permalink)
Shammy Moderator Join Date: Aug 2003 Location: The Joisey Shore Posts: 10,469	Sandra, I apologize for not getting back to you sooner. Been MIA for a few days...busy busy! But this is what I think... Those "upgrades" they are offering you are actually downgrades. I'd cancel...for sure! They did not deliver what they promised to deliver...a room at the Barcelo! You were booked, you paid and you are supposed to get what you paid for. If you want, tell them that you'll keep the airfare but cancel the hotel portion. It's usually the air that comes with all the cancelation penalties. I can book you hotel only and even though it's all but sold out, I think I know where I can get the Barcelo from. Worth a try, see what they say.

04-20-2004	#7 (permalink)
cuffedlinks añejo Join Date: Nov 2003 Location: The City of Presidents Posts: 16,003	'atta girl Shammy....GO get 'em !!!

04-20-2004	#8 (permalink)
jobob life=playa Join Date: Oct 2003 Location: B.C., Canada EH! Posts: 588	Shammy, sure would be nice if you could set up a travel agency business in Canada. We, from the Atlantic to the Pacific, would keep you very busy. Bob

04-20-2004	#9 (permalink)
Shammy Moderator Join Date: Aug 2003 Location: The Joisey Shore Posts: 10,469	But if I did that jobob...I'd have to hire you to be my helper, I'd be swamped! BTW..I DO have Canadian clients. They fly out of Detroit and Seattle.

04-20-2004	#10 (permalink)
Shammy Moderator Join Date: Aug 2003 Location: The Joisey Shore Posts: 10,469	BTW Sandra, I just tried to e mail you and the message was returned to me by that nice Mailer-Daemon person.

04-20-2004	#11 (permalink)
Sandra, Az lost on fifth Join Date: Apr 2004 Posts: 12	Shammy- e-mail address is Sandra.hersh@azwebmail.midwestern.edu By the way the TA said the same thing you did that if they did agree to the "upgrade" to Xpu-ha that it would probably cost us a little. I personally think they should be paying me for all of the mental hardship they've put me through Did you say there is ONE room left at Barcelo for that week? I am just beside myself. I will let you know what is going on ASAP. However, I am very apprehensive about them not giving my $ back. AMWest Vac is not the most financially secure at the moment. Thanks for all of your help.

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04-21-2004	#12 (permalink)
Shammy Moderator Join Date: Aug 2003 Location: The Joisey Shore Posts: 10,469	OK Sandra, let me know what happens. You can e mail me at annalynne@lonepalmtravel if necessary. And there is 1 room left with ONE supplier...I didn't check with anyone else yet. But they would definitely have the best price so I went there first. Did you pay by credit card? Maybe call the CC company and dispute the charges...see what they suggest you do. You have a failure to deliver a product or service that you paid for. Seems to me they can jump in. And I agree...they should hand you the best hotel in the world for the amount of aggravation they have caused you.

04-21-2004	#13 (permalink)
Sandra, Az lost on fifth Join Date: Apr 2004 Posts: 12	Good news- we've been switched (for no extra money) to Xpu Ha, sure hope it measures up to Barcelo. Not happy with the way they (America West) tried to handle it initially but the result is acceptable.