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Old 01-19-2015   #1 (permalink)
sandflea
 
Join Date: Jan 2015
Posts: 2
Unhappy Problem

I reserved and paid for van transportation back in September 2014 for a trip I'm taking on Feb. 8, 2015. I have not heard back from anyone. I have tried to contact you twice via your website, but no one has gotten back to me. I am very worried that no one will be there to pick us up when we arrive in Cancun. I paid via Paypal. My receipt number is: 4234-4622-8742-9361
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Old 01-19-2015   #2 (permalink)
US Consular Agent PdC

 
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Join Date: Jan 2003
Location: Playa del Carmen
Posts: 15,166
Quote:
Originally Posted by HEACOCKB View Post
I reserved and paid for van transportation back in September 2014 for a trip I'm taking on Feb. 8, 2015. I have not heard back from anyone. I have tried to contact you twice via your website, but no one has gotten back to me. I am very worried that no one will be there to pick us up when we arrive in Cancun. I paid via Paypal. My receipt number is: 4234-4622-8742-9361
Hi Burt, we sent your confirmation on Sept. 15 and again each of the two subsequent times you've written us to say you did not receive your confirmation. We just forwarded it again. PLEASE check your junk mail/spam folder, please whitelist our email address so you can receive mail from us from info[at]playa[dot]info
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Old 01-19-2015   #3 (permalink)
sandflea
 
Join Date: Jan 2015
Posts: 2
Smile Everything is fine!

Thanks so much for getting back to me so quickly. I don't know why I didn't receive your earlier emails, but I have all of the information that I need now. I really appreciate your diligence in solving what appears to have been my problem!
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Old 01-19-2015   #4 (permalink)
US Consular Agent PdC

 
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Join Date: Jan 2003
Location: Playa del Carmen
Posts: 15,166
Quote:
Originally Posted by HEACOCKB View Post
Thanks so much for getting back to me so quickly. I don't know why I didn't receive your earlier emails, but I have all of the information that I need now. I really appreciate your diligence in solving what appears to have been my problem!
Glad to hear you got it! Safe travels, enjoy your trip!
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