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Old 02-17-2017   #1 (permalink)
sandflea
 
Join Date: Feb 2014
Location: St Louis, Mo
Posts: 3
Playa info transfer service

I have been trying to get a confirmation of my pick up time for our transfer back to Cancun on Sunday. Tried calling, texting and emailing. But no reply. When booked you said I would receive an email but that never happened. Not sure of my next step since I already paid you. Do I need to book with someone else?
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Old 02-17-2017   #2 (permalink)
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There's a really good chance that your confirmation has gone to your spam folder. Please check there and let us know if you find it. Not sure who's responding these days, but I'll put the word out if you don't find it in spam.
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Old 02-17-2017   #3 (permalink)
sandflea
 
Join Date: Feb 2014
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Checked Spam

I have e checked Spam several times. Nothing.
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Old 02-17-2017   #4 (permalink)
añejo
 
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Quote:
Originally Posted by Susie Q Roo View Post
There's a really good chance that your confirmation has gone to your spam folder. Please check there and let us know if you find it. Not sure who's responding these days, but I'll put the word out if you don't find it in spam.
Where has Heather disappeared to? Haven't seen any posts from her in a long time?
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Old 02-17-2017   #5 (permalink)
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Quote:
Originally Posted by mfl*s queen View Post
Where has Heather disappeared to? Haven't seen any posts from her in a long time?
Heather is now an employee of the US Dept of State, serving as the Consular Agent in Playa
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Old 02-17-2017   #6 (permalink)
añejo
 
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Originally Posted by roni View Post
Heather is now an employee of the US Dept of State, serving as the Consular Agent in Playa
Wow, sounds very impressive. Good for her. I'm happy for her.

Thanks, I was curious, as I missed her around here.
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Old 02-20-2017   #7 (permalink)
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Location: Farmers Branch, Texas
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Hmm, this worries me. We have used them the last few years with Heather as the go-to. We have another trip in September and really wanted to use them again, hopefully it goes well.
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Old 02-20-2017   #8 (permalink)
sandflea
 
Join Date: Feb 2014
Location: St Louis, Mo
Posts: 3
Transfer Service

I'm not one to normally complain or leave negative feedback but this situation was ridiculous. On our last trip I booked this service and they confirmed airport pickup/drop off the next day. This time it was a different story. I e-mailed the Playa.Info contact several times and tried to call the contact number with no success. I finally got a hold of the correct transfer company with the help of a friendly taxi driver.

Not sure what has gone wrong but without the confirmation its difficult to feel confident your going to get picked up.

Otherwise the trip was great and we'll be back soon.
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Old 02-20-2017   #9 (permalink)
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that would be my fault, I'm in playa right now and I've let my email slide a bit. I really thought I had all the transfers covered, though. If anyone has any outstanding issues please do contact me directly with a PM or at info@playa.info

again, my apologies!
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Old 02-21-2017   #10 (permalink)
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http://www.playa.info/playa-del-carm...-transfer.html

Assuming you've seen this already.
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