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Hi. I don't know about the VIP status but you might try emailing in-house reservations at reservas [dot] akumal [at] bahia-principe [dot] com
I would write Attn: servicios de clientes in the subject line.
Usually for me that has worked. My emails make it to guest services, general managers etc...
You might also want to say first thing in the email:...Lo siento mi espanol no es bueno. Yo necesito escribir in Ingles por favor.... I'm sorry my spanish is not good. I need to write in English please. At least is shows you are trying!
I hope that helps!
Marissa
Last edited by Shammy; 09-27-2007 at 10:32 AM..
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