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ryberg 11-01-2005 09:26 AM

Playa del Carmen NOW
 
I've been debating about whether this post would go better on the Wilma forum, but inasmuch as it is really to point out that life and activities here are going on and what the situation is now after Wilma, well I thought it would be better to post it here. Hope nobody disagrees but if so and you want to move it, you certainly can!

Today we return to service and I would like to quote excerpts from the detailed announcement I have just placed on the front page of our site because many of the points are about Playa, really, not just us, and I think they may be helpful for people out there to see. So here goes...

Quote:

PLAYA DEL CARMEN & PLAYA MAYA OPEN FOR BUSINESS!!!
updated 1 November 9:00 AM CST

Hurricane Wilma struck north of Playa del Carmen on October 21st. As of today, November 1st, here is the situation at Playa Maya and in Playa del Carmen:

Our official return to service date remains November 5th and guests who have confirmed stays with an arrival date prior to that date should see [link to our cancellation waiver statement], which covers all aspects of such cases. For visual evidence of the lack of damage and speedy recovery of both the area and the hotel, see our FINAL WILMA PHOTO GALLERY from almost a week ago, which provides a link back to previous Wilma photo galleries. Also possibly worth reviewing are our PREVIOUS WILMA ANNOUNCEMENTS.

Despite that official date, Playa Maya is now open for walk-in guests, with all of the following services/features available and in operation: [long list with occasional commentary, such as that the beach is better here than it was pre-Wilma!].

Also expected back by or shortly after the 5th: cable TV service, our wireless Internet service and free Internet station, and our convenience store, each still involved in some repair/remodeling. Our mini-gym will not return to service as we have decided to discontinue it and convert the space for office/meeting use and a new guest lounge, to better meet the needs and preferences of our guests.

Outside the hotel, things have been in swing now on 5th Ave for a week or so, all our recommended restaurants and tour/activity providers are open and operating, and according to a government official's announcement in yesterday's press, so are other local attractions, such as eco-parks Xel-Ha and Xcaret and the ruins at Tulum. The same office confirmed that Cancun airport, which first returned to service for incoming passengers with a highly publicized arrival on October 28th, will receive at least 56 arrivals this week starting from Monday the 31st, and that that number will only increase as everything returns to normal. Airline announcements corroborate this, such as that of American Airlines, which has already brought in guests and is flying 3 flights daily into Cancun as of November 1st (see Wilma travel notice link on AA main page). For those interested, ferries to Cozumel also resumed at least limited operations this past weekend, and the press has also confirmed my previous report that Playa will play host to 2 cruise ship arrivals for almost 5,000 passengers this week, standing in for Cozumel and Calica in this regard. Finally, all other basic services of the area are also prevalent and in operation, including electricity, water, food, sanitation services, roads, transportation services, banks, exchange houses and medical services.

Thus we close the chapter on Wilma, and can only add that we thank you very much for your messages of support during this period and for your patronage. We look forward to hosting you all again soon!
Steve

JoanieBlon 11-01-2005 09:36 AM

Quote:

Originally Posted by ryberg
I've been debating about whether this post would go better on the Wilma forum, but inasmuch as it is really to point out that life and activities here are going on and what the situation is now after Wilma, well I thought it would be better to post it here. Hope nobody disagrees but if so and you want to move it, you certainly can!

Today we return to service and I would like to quote excerpts from the detailed announcement I have just placed on the front page of our site because many of the points are about Playa, really, not just us, and I think they may be helpful for people out there to see. So here goes...

Steve

:clap: :clap: :clap:

bignedmom 11-01-2005 09:40 AM

Thank you very much for that information- I appreciate your time and effort to ease our nerves, and excite us all for our upcoming trips to Playa...... can't wait- we are bringing a couple of "virgins" with us- and can't wait to see their faces when they sink their toes into that beautiful sand!

kaki321 11-01-2005 09:42 AM

Thanks Steve, we look forward to seeing you and staying at your hotel on December 3-6. Your updates have been wonderful. Hope you and yours are doing well

Meems 11-01-2005 10:05 AM

:clap: :clap: :clap: Thanks, Steve. You've really lifted my spirits. I'll lift some with you when I get to Playa in Feb.

fireinmn 11-01-2005 10:12 AM

Thanks Steve! I hope you realize that your posting pictures and updates has eased the minds of a whole lot of people. Just sent your web link to friends so they can read first hand that Playa is up and running...Thanks again! :clap: :clap:

thursdaynext 11-01-2005 01:29 PM

Great news, Steve! I looked for your web updates every day following the storm. :clap: :clap: :clap: 'Specially liked the photos of your guests pitching in to clean up... those gals must've washed about a zillion bottles! :)

DavidB 11-01-2005 02:25 PM

:clap: :clap: :clap: Glad everything in Playa is good to go. Thanks alot for taking the time out of your very busy days to keep us up to date on the recovery. See you at the Peep-Fest. I think you'll be drinking free all week. :cheers-st :need-coff

TnJ 11-01-2005 02:33 PM

Quote:

Originally Posted by thursdaynext
. those gals must've washed about a zillion bottles! :)

I'm guessin they probably got 2 KEEP a few bottles as well:joker::chupa-vin:chug::curling:

artistect 11-01-2005 02:53 PM

Playa Up And Running
 
We Just Returned From Playa Last Weeek And Are Still Shaking Off The Effects Of Wilma.

Steve You Made Our Experience So Much Better, Not Only Was The Hotel And Service Amazing But Your Hurricane Guidance And Support Was Out Of This World.

For All Who Dont Know Steve Set Us Up In An Off Beach Hotel Then Gave Us Emergency Supplies And Even Came During The Hurricane To Check On Us And Replenish The Supplies Then Delmay And Her Family Returned To Feed The Hungry Playa Maya Refugees, We Cannot Say How Mych That Lifted Our Spirits To Have That Kind Of Concern And Support When So Many Others Were On Their Own And Hopeless.

Thanks To The Staff Of The Playa Maya

And Suprisingly Quick Return Of Playa Del Carmen After Such An Ordeal

We Used The Phone And Internet And An Atm Even Only Days After Wilma Left Us, And For A Spoiled American Those Are The Necessities We Depend On, Not To Mention The Delicious Food At Yachte Which Was Open On Monday After Wilma

We Only Got Half Our Trip In But Thanks To The Staff At Playa Maya It Was More Than We Asked For And A Great Reason To Return Again And Again

Coccinelle 11-01-2005 09:32 PM

Being there during the Hurricane will be an experience that you and Amy will not soon forget. Nice that Steve and Delmy took such good care of you. Too bad that your vacation was cut short. Hope that you make it back soon to make up for everything that you went through.:(

sunnygrl 11-03-2005 06:56 AM

Steve, again a superlative effort by you and I'm sure your staff and family.

Working in the restaurant business now for 5 years, I've been to my share of "Hospitality Seminars". It's always stressed at these things that word of mouth is the best advertising and if there is one complaint about someone's business it takes 10 good ones to make it up. This is the kind of "word of mouth" service above and beyond that will get peeps to flock to your place and PDC!!

Thanks for your diligence in allaying a lot of fears and taking care of bizzness!:D :clap: :clap: :clap:

ryberg 11-03-2005 10:47 AM

Thanks for the feedback!

Some that came the other day from a travel agent we work with suggested that people were still too focused on the photos of the storm and stuff going on immediately after that. So I'm back with another small gallery of Playa NOW images, which I hope will help put this stuff to rest. I leave below a teaser from our part of the beach this morning (with my apologies for the sun and sand apparently overloading my little camera's capacities).

Steve

http://playa.info/images/visitors/PMbeach051103.jpg

TnJ 11-03-2005 10:51 AM

hmm beach has kind of a surreal look :)

jtm1631 11-03-2005 11:00 AM

Wow, that beach looks great. Two more days of hell at work, the weekend to try and kick my sinus infection and I'll be on that beach for a week straight.

Can't wait for Monday!


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